Family Services Supervisor

Crow Wing, County of•Brainerd, MN

About The Position

THIS IS AN INTERNAL ONLY POSTING FOR CURRENT CROW WING COUNTY EMPLOYEES. The supervisor is accountable for the supervision of assigned program(s) including service delivery, performance management and staff supervision. The supervisor represents first level leadership within the department and is instrumental in ensuring the achievement of performance goals for assigned areas. From a program management perspective, the position is accountable for the successful execution of work processes, managing and measuring work and ensuring compliance with standard operating procedures, policies and guidelines established for the programmatic area. Additionally, the supervisor will be assigned projects of significant scope and complexity requiring technical competence within programmatic area, project management and data analysis as well as the ability to create and interpret performance measures. From a supervisory perspective, this position will assign and direct resources, manage individual performance and productivity, participate in staff selection, train and evaluate staff members, provide performance feedback and coaching required to address developmental, operational or project related needs. The supervisor may also be assigned accountability for the administration of workforce management systems including time and attendance systems and other workforce reporting requirements. The supervisor will have frequent contact with customers and department staff serving as a resource on a wide range of program matters. Work will require customer responsiveness, excellent communication skills, resourcefulness, sound critical thinking and problem solving skills, project coordination, data management and supervisory skills.

Requirements

A bachelor's degree from an accredited four-year college or university in social work, psychology, sociology, public health, nursing or closely related field and three years experience.
OR A master's degree from an accredited college/university in clinical psychology, counseling psychology, human services administration, public health or closely related field (i.e., applied behavioral sciences) and one year experience as a social worker or public health nurse or closely related field.

Nice To Haves

Prior leadership and/or supervisory experience
Ability to manage and measure work, establish measurable objectives and evaluate outcomes.
Ability to create an engaged and inspired workforce, supervise and develop others, maximize staff capability and performance.
Knowledge of federal and state statutes, rules and policies applicable to programmatic area, employment and safety.
Knowledge of and ability to interpret and apply organizational and departmental policies and procedures.
Knowledge of and ability to access, engage, utilize and maximize community and programmatic resources, service programs and related services.
Knowledge of and ability to effectively operate computer applications within program area.
Skill in communicating in written and verbal form including presentations, reports, manuals and general correspondence.
Ability to collect, organize and analyze data for use in performance reporting, programmatic evaluation, customer service and outcome related assessments.
Ability to analyze problems, develop solutions and contribute to policy and procedure development within program area.

Responsibilities

Maintain current knowledge of best practices and demonstrated competency within assigned programmatic area.
Maintain working knowledge of work processes and job assignments within assigned programmatic area.
Ensure effective application of established work processes.
Ensure achievement of performance, productivity, financial and service objectives.
Deploy a continuous improvement orientation, proactively identifying workflow problems and improvement opportunities for discussion and review by program supervisor.
Consult on complex and referral cases to provide guidance and ensure effective resolution.
Serve as a programmatic resource to others within and outside of the organization.
Maximize staff/team capability and performance through effective training, coaching and performance management.
Ensure effective staff/team relations; create an ethical, non-discriminatory and safe environment; establish effective communication methods; identify and resolve problems, manage conflict and promote engagement and collaboration within and outside of the programmatic area.
Manage, monitor and measure work through application of existing and/or development of new data collection and analytics systems to ensure effective resource utilization and accomplishment of performance targets.
Evaluate resource requirements, assign and direct resources to ensure achievement of performance and productivity objectives.
Prepare performance reviews, conduct performance discussions, and provide developmental feedback and coaching to ensure effective performance.
Participate with the program supervisor in selection and disciplinary decisions.
Participate in various projects as assigned as project manager and/or participant.
Ensure application of effective project management practices.
Ensure effective achievement of project goals and objectives.
Interpret and ensure self and staff are in alignment with the mission, vision, values and strategic priorities of the programmatic area, department and organization; ensure compliance with department and organization policies regulations and contracts.
Provide effective leadership within assigned programmatic area; make decisions; solve problems; develop procedures; develop records/files; conduct meetings; represent unit within and outside of the organization.
Perform all other duties as assigned in a highly effective and professional manner.