FAMILY SERVICE WORKER

GO KIDS INC•San Jose, CA

6d•$27 - $32•Onsite

About The Position

Responsible for the enrollment and re-certification of families in the Go Kids, Inc., child development service system. Create and maintain family files, ensuring that required documentation is accurate and in compliance with Go Kids, Inc., policies and procedures and Title XXII and Title V regulations. Employees participate in an annual performance review based on job duties and the accomplishment of specific goals. The review process allows the employee and manager to discuss overall performance as measured by the 9 competencies in the Go Kids review instrument: Job Knowledge; Communication; Customer Service; Interpersonal Skills; Adaptability/Flexibility; Dependability; Integrity/Ethics; Manages Performance; and Decision Making/Judgment.

Requirements

Must be organized, creative, independent, self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence.
Must possess exceptional communication skills to present facts and recommendations effectively in oral and written form, including accurate grammar and business correspondence knowledge.
Strong interpersonal skills to establish and maintain effective business relationships; demonstrated ability to communicate in situations requiring tact and poise; skilled in confidentiality and discretion.
Thorough knowledge of office administration (including efficient filing systems, office machines and equipment, and computer software) and skilled in customer service and employee relations.
Must present a neat, professional appearance.
Must be able to adjust tasks and focus with composure, and in accordance with changing deadlines and priorities.
Requires a good sense of humor and belief in working as a professional, cohesive team member.
AA degree in related field preferred.
1-3 years related experience.
Must have excellent written and verbal communication skills.
Experience with Title XXII and Title V Regulations.
Knowledge of enrollment software.
Computer literacy on IBM compatible PC with working knowledge of Microsoft word, excel and outlook.
Bilingual/Biliterate (English/Spanish) required.
Must possess a valid California driver’s License, proof of insurance and have reliable transportation.

Responsibilities

Contact Families to verify information, pre-qualify and begin enrollment process.
Contact the Family Service Manager to verify space availability.
Direct families to visit center and/or Family Child Care Home.
Schedule appointments with families to complete enrollment/re-certification packet.
Secure appropriate documentation and signatures to ensure eligibility and complete enrollment/re-certification process.
Review all manuals and guidelines with parents during orientation.
Establish parent fees and explain tuition policies.
Input eligibility data into enrollment software system.
Interact with site supervisors, center staff and office personnel to facilitate open communication regarding the needs of the families.
Direct families to call with any changes or problems.
Code and enter attendance into enrollment software system verifying that families are attending their contracted hours.
Maintain all agency rosters.
Maintain office hours at assigned offices per monthly calendar.
Safeguard confidentiality of records and reports.
Provide translation/interpretation as needed, e.g. filling out applications, forms, phone calls, meetings.
Participate in local and state workshops.
Attend staff meetings as requested.
Meet monthly (at a minimum) with Family Service Manager for a one-on-one and to set goals.
Other duties as assigned by Family Service Manager and Chief Financial Officer.