Family Service Worker - Head Start Program (Great opportunity/benefits and workplace)
About The Position
The Family Service Worker assesses the needs of Early Head Start/Head Start families and helps them access necessary social, educational, recreational, and health services through the program and other community resources. The role supports family outreach, recruitment, enrollment, individualized service planning, home visits, referrals, and parent meetings. It also involves maintaining confidential records, coordinating communication among families, program staff, and community organizations, and working with all program content areas to meet service needs and compliance requirements. The position is scheduled Monday through Friday for 35 hours per week in a full-year program. Flexible hours may be needed to meet program commitments outside the usual workday. Pay rate is based on educational level.
Requirements
- High school diploma or equivalent.
- At least one college course in Human Services.
- At least two years of experience in a related field.
- Family Service Worker Credential preferred; otherwise, it is required within the first year of employment.
- Ability to recognize emergencies and situations requiring action.
- Ability to collect, organize, record, and process information quickly and efficiently.
- Ability to prepare and maintain written records and reports.
- Ability to work independently of direct supervision.
- Ability to maintain confidentiality and a professional demeanor.
- Ability to demonstrate respect for people from varied cultural, racial, ethnic, religious, and linguistic backgrounds.
- Valid Massachusetts driver's license and access to a car that does not belong to another staff member.
- Strong computer skills, including internet, email, and Excel, and ability to learn new systems.
- Strong time-management skills.
- Strong written and verbal communication skills.
- Ability to make required home visits and access community organizations.
- Willingness and ability to work flexible hours, including hours outside the usual workday, to meet program commitments.
- Must meet other qualifications outlined in the Head Start Performance Standards.
Nice To Haves
- Family Service Worker Credential.
Responsibilities
- Assist with program outreach, recruitment, and enrollment activities.
- Assess each family's social-service needs with other staff, develop and update an individualized plan, and deliver or coordinate needed services.
- Make a sufficient number of home visits to each assigned family.
- Refer families to community agencies and programs, and assess the accessibility, relevance, and usefulness of assistance received.
- Work with the center to conduct parent meetings at the assigned center.
- Participate in program workshops, conferences, team meetings, and training sessions, and pursue professional development opportunities.
- Maintain accurate, objective, timely, and confidential records in children's files and the database, documenting family, staff, and agency contacts and sharing information appropriately.
- Ensure timely two-way communication among parents, Early Head Start/Head Start staff, and, as appropriate, community individuals and organizations.
- Work cooperatively with all content areas to ensure compliance and meet service needs for children and families.
- Maintain a positive work ethic and confidentiality in accordance with agency policy and law.
- Perform other reasonably related duties as assigned by the immediate supervisor or management staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
