Family Service Assistant

YMCA of Metro Atlanta•Augusta, GA

12d•Onsite

About The Position

The Family Service Assistant (FSA) works under the direction of the Center Director to administer and evaluate services for children and families. The position primarily implements the YMCA’s Early Learning Family Services program and supports successful outcomes for children and families in the 0–5 Head Start and Early Head Start Program. The FSA coordinates services, advocates for families, maintains required records, connects families with resources, and supports children’s health, learning, and development. The role also includes home visits, parent engagement, health documentation and coordination, classroom coverage, and serving as Director on Duty when the Senior Director is absent. The position is located at the YMCA Deans Bridge Road Early Learning Center.

Requirements

Bachelor’s degree or certification in social work, human services, family services, counseling, or a related field.
Training or equivalent coursework in early childhood development, with a focus on infant and toddler development.
At least 1 year of experience in case management and/or family engagement, supports, or advocacy.
Valid driver’s license.
Ability to travel for family visits.
Ability to pass a pre-employment background check, including criminal record check, drug screening, motor vehicle record (MVR), and reference check, according to company policy.
Must be legally eligible to work in the United States without current or future sponsorship.
Physical demands include sitting, bending, stooping, standing, seeing, verbal communication, 15% repetitive keyboard work, and lifting up to 25 pounds.

Responsibilities

Coordinate and support comprehensive family services in health, nutrition, social services, eligibility (ERSEA), and education.
Advocate for family well-being and promote children’s learning and development in the 0–5 Head Start and Early Head Start Program.
Maintain documentation required by Head Start, Bright from the Start (BFTS), GA Pre-K, Quality Rated, YMCA of Metro Atlanta, and other governing agencies.
Recruit eligible children, including children with disabilities, and assist families with registration.
Develop intervention strategies to promote regular attendance; monitor attendance and discuss its importance and benefits with families.
Refer children with disabilities to the Disabilities/Mental Health Specialist before enrollment.
Monitor center attendance and develop strategies for families experiencing chronic absenteeism.
Identify family needs, interests, strengths, goals, services, and resources that support family well-being.
Review progress, revise goals, and evaluate and track identified needs and family progress.
Make referrals and conduct follow-up reviews to ensure services are delivered.
Develop and maintain resource contacts for referrals and emergency or crisis situations.
Document case management services accurately in ChildPlus and other required data management systems.
Conduct home visits.
Develop community partnerships and serve as a parent liaison among the program, resources, and services.
Collaborate with the Parent Family and Community Engagement team to develop and implement parent engagement opportunities aligned with the Parent Family Community Engagement framework.
Support parent activities promoting child learning and development in education, health, transition, parent-child relationships, literacy and biliteracy, and language.
Ensure children receive health screenings and exams; obtain complete health histories and parental consent for screenings.
Maintain accurate health, medical, and immunization documentation in files and ChildPlus, including screenings, treatment plans, and other medical information.
Coordinate medical appointments and connect families to Medical Homes.
Ensure treatment plans are documented and delivered.
Administer first aid as needed, with documentation of current training.
Dispense and administer medication according to procedure, with documentation of training.
Participate in medical staffing involving children and families and provide families with health summaries.
Maintain first aid supplies in a safe and secure location.
Participate in agency-wide projects and systems, including community assessments, self-assessments, strategic planning, training, and policy and procedure development or review.
Establish, update, maintain, and close confidential enrollee files, including entering data into appropriate ChildPlus modules.
Maintain, update, and distribute the Resource Directory.
Support a welcoming and nurturing environment that reflects families’ and the community’s cultural, ethnic, and linguistic backgrounds.
Review CACFP Income Eligibility Application forms and determine each enrolled child’s free, reduced, or paid eligibility category for each month.
Serve as Director on Duty when the Senior Director is absent and as needed.
Provide classroom coverage to relieve staff for breaks, trainings, or absences, and assist with morning and/or afternoon carpool.