Family Service Assistant
About The Position
The Family Service Assistant (FSA) works under the direction of the Center Director to administer and evaluate services to children and families. The role primarily implements the YMCA’s Early Learning Family Services program and supports outcomes for children and families in the 0–5 Head Start and Early Head Start programs. The FSA coordinates comprehensive family services, advocates for families, and connects them with community resources. The position also maintains required program, case management, and health documentation; supports parent engagement and children’s learning and development; and helps maintain a welcoming, nurturing environment responsive to families’ cultural, ethnic, and linguistic backgrounds. The position may serve as Director on Duty when the Senior Director is absent, float between classrooms to cover breaks, trainings, and absences, and assist with morning and/or afternoon carpool. The role includes home visits and travel for family visits. Employment and benefits for this posting are offered through Early Childhood Development Co., LLC, whose sole managing member is the YMCA of Metropolitan Atlanta, Inc.
Requirements
- Bachelor’s degree or certification in social work, human services, family services, counseling, or a related field.
- Training or equivalent coursework in early childhood development, with a focus on infant and toddler development.
- At least one year of experience in case management and/or family engagement, supports, or advocacy.
- Valid driver’s license.
- Ability to travel for family visits.
- Ability to pass a pre-employment background check, including criminal record check, drug screening, motor vehicle record check, and reference check, according to company policy.
- Must be legally eligible to work in the United States without current or future sponsorship.
- Ability to sit, bend, stoop, and stand; perform repetitive keyboard work for 15% of the time; see and communicate verbally; and lift up to 25 pounds.
- Current training documentation is required for first aid administration and medication procedures.
Responsibilities
- Coordinate and support comprehensive family services in health, nutrition, social services, eligibility (ERSEA), and education.
- Advocate for families’ well-being and promote children’s learning and development in Head Start and Early Head Start.
- Maintain documentation required by Head Start, Bright from the Start, GA Pre-K, Quality Rated, the YMCA, and other governing agencies.
- Recruit eligible children, including children with disabilities, and help families complete registrations.
- Develop intervention strategies to promote regular attendance; monitor attendance and discuss its importance with families; develop strategies for chronic absenteeism.
- Refer children with disabilities to the Disabilities/Mental Health Specialist before enrollment.
- Identify family needs, interests, strengths, goals, services, and resources; review progress, revise goals, and track needs and progress.
- Make referrals and conduct follow-ups to ensure services are delivered; maintain resource contacts for referrals and emergencies or crises.
- Document case management services accurately in ChildPlus and other required data systems.
- Conduct home visits and develop community partnerships; serve as a parent liaison between the program, resources, and services.
- Collaborate with the Parent Family and Community Engagement team to develop and implement parent engagement opportunities.
- Support parent activities related to education, health, transition, parent-child relationships, literacy and bi-literacy, and language.
- Ensure children receive health screenings and exams; obtain complete health histories and parental consent for health and education screenings.
- Maintain health, medical, and immunization records in files and ChildPlus, including screenings, treatment plans, and other medical information.
- Coordinate medical appointments and connect families with Medical Homes; ensure treatment plans are documented and delivered.
- Administer first aid as needed and dispense or administer medication according to procedure, with required training documentation.
- Participate in medical staffing involving children and families and provide families with health summaries.
- Keep first aid supplies in a safe and secure location.
- Participate in agency-wide projects and systems, including community assessments, self-assessments, strategic planning, training, and policy and procedure development or review.
- Establish, update, maintain, and close confidential enrollee files, including entering data in appropriate ChildPlus modules.
- Maintain, update, and distribute the Resource Directory.
- Support a welcoming and nurturing environment that respects families’ and communities’ cultural, ethnic, and linguistic backgrounds.
- Review CACFP Income Eligibility Application forms and determine each enrolled child’s free, reduced, or paid eligibility category each month.
- Serve as Director on Duty when the Senior Director is absent from the building and as needed.
- Float between classrooms to relieve staff for breaks, trainings, and absences, and assist with morning and/or afternoon carpool.
Benefits
- The posting states that an employment and benefits package is offered and describes benefits as excellent, but does not specify individual benefits.
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What This Job Offers
Job Type
Full-time
