Family Selection Manager

Habitat Charlotte Region • Charlotte, NC

3d • Onsite

About The Position

One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a Family Selection & Support Manager, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live. We are seeking a Family Selection Manager to lead and own our applicant underwriting process from end to end. This is a high-impact leadership role responsible for ensuring we are selecting qualified families efficiently, equitably, and in alignment with our homebuilding pipeline. This role goes beyond supervising a team—you will design, manage, and continuously improve the full underwriting system, ensuring the right families are ready at the right time for homeownership. If you are someone who thrives on building systems, making data-driven decisions, and balancing mission with sound underwriting judgment, this is an opportunity to make a lasting impact in a growing organization.

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of experience in mortgage underwriting, lending, or housing eligibility
• 3+ years of supervisory or team leadership experience
• Strong financial and credit analysis skills (income, debt, credit review)
• Experience managing workflows, pipelines, and performance metrics
• Ability to obtain Qualified Loan Originator Certification (ABA) within 90 days.

Nice To Haves

• Experience in affordable housing or nonprofit lending programs
• Familiarity with Salesforce, Smartsheet, or similar systems
• Experience building reports, dashboards, or forecasting models
• Proficiency in Spanish to effectively support our growing Latin American population

Responsibilities

• Lead the full lifecycle of applicant underwriting: Application intake and review, Income, credit, and affordability analysis, Final approval and decisioning
• Establish and maintain clear, consistent underwriting standards
• Serve as the escalation point for complex or exception cases
• Manage and optimize the applicant pipeline to align with construction and closing timelines
• Monitor key performance metrics including: Application-to-approval cycle time, Approval rates and fallout trends, Readiness for home placement
• Ensure a steady flow of qualified, prepared homebuyers
• Build and maintain dashboards and reporting tools to track pipeline health and underwriting outcomes
• Provide regular insights to leadership on performance, risks, and opportunities
• Use data to identify bottlenecks and continuously improve processes
• Serve as the affiliate’s BSA and SAFE Act compliance lead
• Maintain high-quality documentation and audit-ready files

Benefits

• Competitive salary and benefits
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO
• Career development and promotion opportunities
• Casual working environment
• Retirement planning a 403(b) with 3% organizational match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager