Family Resource Specialist-Hybrid

The Nest Schools • Denver, CO

2d • $50,000 - $65,000 • Hybrid

About The Position

Are you a current or former early childhood school leader or educator looking for a new challenge? The Nest Schools is seeking someone passionate about early childhood education who can provide excellent customer service to families interested in our program. This is a hybrid role that reports to the VP of New Customer Experience and partners closely with the Regional Director. The role involves 60% Family Resource Center duties, handling inquiries by phone, answering questions, scheduling tours, and supporting the enrollment process. The remaining 40% is spent in an assigned market, visiting schools in person, supporting tours, training school teams, and being the face-to-face extension of the Family Resource Center.

Requirements

• Experience in Childcare REQUIRED
• Candidates must live within or near their assigned market
• Candidates in the states in which we operate will be considered first (CO or IN)
• Knowledge and understanding of, and willingness to learn: Location's classroom availability
• Knowledge and understanding of, and willingness to learn: Developmentally appropriate practices in an Early Childhood Education setting
• Knowledge and understanding of, and willingness to learn: What to look for when choosing a high-quality education setting
• Knowledge and understanding of, and willingness to learn: General knowledge of state licensing and local requirements programs must adhere to
• Knowledge and understanding of, and willingness to learn: Basic skills in de-escalating situations involving dissatisfied families and recognizing situations which should be referred to another department lead for follow up
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport-building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility – comfortable moving between phone-based and in-person work
• Comfortable working in fast-paced environments
• Troubleshooting skills
• Computer literacy
• In-depth knowledge of the childcare industry
• Expertise in quality customer service with families
• Reliable transportation and willingness to travel between schools within the assigned market as needed

Nice To Haves

• Ability to speak Spanish preferred, but not required
• Familiarity with complex or multi-line phone systems
• Prior experience working in a CRM system
• CDA, Associate's, or Bachelor's degree with 1-5 years' experience working in a childcare setting as a building administrator and/or classroom teacher preferred

Responsibilities

• Field parent and family inquiries by phone, providing accurate, tailored information about our schools (hours, locations, philosophy, program offerings)
• Guide families through scheduling tours and the registration/enrollment process
• Proactively identify enrollment opportunities
• Review and maintain CRM (IntelliKid Systems) accounts, keeping up with action items
• Complete weekly and monthly reporting
• Collaborate with marketing on enrollment campaigns
• Collaborate with other family resource professionals to improve customer service
• Assist with training
• Work on-site across schools within an assigned market on a set weekly schedule on identified focus schools and enrollment priorities
• Travel between schools as needed to provide in-person support where enrollment activity or need is greatest; travel outside the region upon request and approval
• Serve as the in-person extension of the Family Resource Center, answering family questions and conducting tours directly for walk-ins, coverage gaps, or peak periods
• Support tour training for school directors and teams, reinforcing consistent messaging and standards
• Guide families through the on-site portion of enrollment
• Support local enrollment campaigns and community outreach with school directors and marketing
• Welcome newly enrolled families and support their transition from inquiry to enrollment
• Relay market and school-level feedback back to the Family Resource Center team

Benefits

• Nest Eggs Reward & Recognition Program
• Funday Mondays
• Nest University – the most INNOVATIVE approach, ANYWHERE, to providing training and certificate programs leading to real career opportunities in the field of Early Childhood Education in the childcare/preschool space
• Industry-leading BENEFITS (health, vision, dental, life, PTO/sick pay, 401k and more!)
• A team of childcare experts to help you plan and grow your career within The Nest
• All the resources and materials are provided for you to carry out the hard work you do!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree