Family Resource Specialist

Akin (formerly Childhaven)•Vancouver, WA

1d•$23 - $26•Onsite

About The Position

The Family Resource Specialist is the first point of contact for participants at the Akin Family Resource Center, handling inquiries for resources, support, and programs. This role is crucial for the daily operations of the FRC and involves managing protected healthcare information (PHI) or confidential identifiable information (CII). The specialist will create a welcoming environment, assist participants with accessing goods, provide information on Akin programs and external resources, and make referrals to other services. Additionally, the role includes maintaining the resource room, performing data entry, and light clerical work. Depending on the location, duties may extend to welcoming families for Behavioral Health, Early Learning, and Family Support services, and responding to inquiries about these programs. The position requires performing other duties as assigned by the Supervisor to support Akin's mission, vision, and values.

Requirements

Skilled in decision making.
Ability to work independently as well as part of a team, complete assigned projects, and carry out multiple tasks
Reliable and dependable, arriving on time to welcome families to the center
Willingness and ability to pivot as needed to address immediate needs presented by families and community
Experienced in and/or willingness to learn Microsoft Office Suite, SharePoint, and internal data systems
Strong communication skills with the ability to develop and maintain good public relations among participants, volunteers, community members, and staff
Ability to effectively communicate in writing in a professional manner
Familiarity with or interest in the principles of accessibility, inclusion, and belonging; and experience working successfully with colleagues, clients, or communities from a variety of backgrounds.
Demonstrated openness to learning and contributing to an inclusive workplace environment
High School Diploma or equivalent
1-2 years’ experience in social or human services working with children and families or combination of education and experience to that demonstrates skills and abilities required for the role
A valid driver's licsense and a favorable driving record, with no more than three violations within the past three years

Nice To Haves

Bi-lingual (as needed)
Lived experience

Responsibilities

Creating a warm and welcoming environment for all community members who walk in or call
Assisting participants in accessing concrete goods in the resource room
Providing information about Akin programs and external resources
Referring participants to Family Navigation for secondary prevention and/or family development activities
Referring participants to other Akin programs available by site
Referring participants to external resources as needed/appropriate
Keeping Resource Room stocked and notifying FRC Manager of resource needs
Entering data about participant visits, resource room inventory, other data needs as assigned
Light clerical work to support the operations of the Akin Family Resource Center
Welcoming families who arrive at the FRC for Behavioral Health, Early Learning, and Family Support services
Answering phone, email, and in person inquiries about Akin programs such as Early Learning, Behavioral Health, and Family Support
Perform other duties as assigned by Supervisor to advance the mission, vision, and values of Akin