Family Resource Rep

Children’s Hospitals and Clinics of Minnesota•St. Paul, MN

19h•Onsite

About The Position

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Department Overview Family Services is staffed with supportive, caring professionals who assist families in many aspects of the hospital and community that fall outside of the specific care of their child. Such services include way-finding, operator services, consumer health information, parenting and community information and resources, access to computers (internet and email), assistance in filing for financial benefits and medical assistance, and Star Studio - Children's in-house TV. Position Summary This position staffs the Welcome Center, providing first point of contact services and direction to patient and families, visitors, and staff to the Hospital. The role involves providing check-in, badges and health screens for all, in addition to Operator Services. They relay information about the hospital and work in collaboration with other departments to provide optimum support services.

Requirements

High school diploma or equivalent required.
Two years of Customer Service experience.
Excellent communication skills with the ability to effectively present information and respond to questions from the public.
Ability to work under stressful conditions, managing time, prioritizing initiatives, and effectively multi-task.
Familiarity with, and experience with use of, de-escalation techniques.
Ability to work both independently and as a team member in fast-paced environment.
High level proficiency with computing and administrative functions, including 45+ typed WPM, GroupWise email or equivalent, Instant Messenger, confirming appointments, navigating multiple databases concurrently.
Ability to comprehend numerous organization policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment.

Nice To Haves

Two year degree or college equivalent preferred.
Prefer experience with electronic medical record systems (EMR).
Call Center experience preferred.
Sensitivity to cultural diversity, different languages, needs and coping styles.
Bilingual preferred.

Responsibilities

Staffs the Welcome Center, providing first point of contact services and direction to patient and families, visitors, and staff to the Hospital.
Provides check-in, badges and health screens for all, in addition to Operator Services.
Relays information about the hospital.
Works in collaboration with other departments to provide optimum support services.
Detects irregularities, such as security risks, facility and safety hazards and emergency situations.