Family Resource Rep

Children’s Minnesota•St. Paul, MN

11h•Onsite

About The Position

This position staffs the Welcome Center, providing first point of contact services and direction to patient and families, visitors, and staff to the Hospital. The role involves providing check-in, badges and health screens for all, in addition to Operator Services. They relay information about the hospital and work in collaboration with other departments to provide optimum support services.

Requirements

High school diploma or equivalent required
Two years of Customer Service experience
Excellent communication skills with the ability to effectively present information and respond to questions from the public
Ability to work under stressful conditions, managing time, prioritizing initiatives, and effectively multi-task
Familiarity with, and experience with use of, de-escalation techniques
Ability to work both independently and as a team member in fast-paced environment
High level proficiency with computing and administrative functions, including 45+ typed WPM, GroupWise email or equivalent, Instant Messenger, confirming appointments, navigating multiple databases concurrently
Ability to detect irregularities, such as security risks, facility and safety hazards and emergency situations
Ability to comprehend numerous organization policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment
Sensitivity to cultural diversity, different languages, needs and coping styles

Nice To Haves

Two year degree or college equivalent preferred
Experience with electronic medical record systems (EMR) preferred
Call Center experience preferred
Bilingual preferred

Responsibilities

Staff the Welcome Center
Provide first point of contact services and direction to patient and families, visitors, and staff to the Hospital
Provide check-in, badges and health screens for all
Provide Operator Services
Relay information about the hospital
Work in collaboration with other departments to provide optimum support services