SQ Family Resource Navigator (FRN)

Olympic Peninsula YMCA•Sequim, WA

64d•$26 - $26•Hybrid

About The Position

The Olympic Peninsula YMCA is a non-profit organization dedicated to youth development, healthy living, and social responsibility. Our mission is to build healthy minds, bodies, and spirits within our communities, upholding values of caring, respect, responsibility, and honesty. We welcome individuals of all ages, beliefs, incomes, races, genders, and abilities. The Family Resource Navigator (FRN) plays a crucial role in the Family Resource (FR) Program, aiming to ensure families in Jefferson or Clallam County with children aged 0-18 have access to necessary resources. The FRN will foster resilience and vital community connections for these families.

Requirements

Bachelor’s Degree
2+ years of experience with family/child services required
Excellent communication, interpersonal, and family/child-advocacy advocacy skills
Excellent written communication
Strong administrative and computer skills, including Microsoft Office suite, Google suite, program and operating software, and internet applications
Ability to respond to safety and emergency situations
Ability to relate well and communicate effectively with a diverse group of individuals, in all circumstances
Be 21 years of age or older
Have a current CPR and first aid certification or be able to obtain one within 30 days of hire
Requires personal transportation that is dependable and reliable to meet families “where they’re at”
Attends staff meetings and trainings as required and complete all online trainings which include child abuse prevention training within 7 days of hire
Upholds YMCA policies for safety, supervision, mandated reporting, and risk management.
Adheres to policies to boundaries with youths
Reports suspicious or inappropriate behaviors and policy violations in accordance with mandated reporting requirements
Responsible for general housekeeping tasks to ensure the workspace is always clean
Submits hours worked accurately on the electronic timecard, within timelines for supervisor approval
Passion for high standards and beliefs in the YMCA mission of youth development, healthy living, and social responsibility
Flexible schedule as needed as on occasion may need to work evenings and/or weekends
Other duties as assigned by the supervisor
Private Vehicle, Requesting Reimbursement
Valid driver’s license
Proof of insurance
YMCA Vehicle 18 years of age or older
Valid driver’s license
Driving record which meets or exceeds YMCA standards, driver records request will be submitted

Responsibilities

Provide safe, accessible resource support for families to connect with comprehensive coordinated services that help them strengthen their families and become more self sufficient and capable of mutually supporting other families.
Meet with FR Program Team to assess current referrals from community partners and individuals (including self-referrals) for families needing resources.
Connect with specific families via text, email, phone, etc. to arrange time to meet in person, via phone, or via online platform.
Build trusting, collaborative partnerships with referred and self-identified families.
Perform an initial intake with families and work to identify areas of priority need; recognize and promote each family's readiness, willingness, and ability to access support.
Both family and FRN commit to specific follow-up activities to seek resources and set a date for the next meeting; enter this intake and all follow-up information into the WELLD database.
Perform follow-up activities and support families as they take steps across services (e.g., seeking Request for Information (ROI) when necessary, helping to remind families of appointments, etc.).
Connect/meet back with families to reassess and make new plans (if necessary).
Continue to follow up with families to ensure they have connected with resources.
Follow up with referring and resourcing partners to close feedback loops and offer (whenever appropriate) collaboration insight.
Meet with FR Program team throughout all intake and follow-up measures to connect families with needed resources; evaluate efforts on an ongoing basis with the team.
Work with FR Program Director to implement and shape the FR Program Logic Model.
Help to staff FR Program Family Nights and other family-services activities (e.g., Meal distribution program) as needed.
Help to staff FR Program direct services (e.g., diaper bank, resource delivery, etc.) as needed.
Other program-related duties assigned by the FR Program Director and/or CEO.
Based on families’ needs, continue to research best practices/resources and regularly relay this information to the FR Program Team.
Identify and use communication pathways to share community resource information with families who do not have phone and/or internet access.