Family Resource Center Administrative Assistant

Epworth Children's Home•Columbia, SC

About The Position

For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care and across the state of South Carolina. Summary: The Administrative Front Desk Staff serves as the first point of contact for visitors, clients, and staff at Epworth's Family Resource Center. This role is responsible for providing excellent customer service, managing front desk operations, and performing a variety of administrative support tasks to ensure efficient and smooth day-to-day operations.

Requirements

High school diploma or equivalent required; associate's degree or higher preferred
Minimum of 1-2 years of administrative or customer service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment
Friendly, professional demeanor with a commitment to customer service
Ability to handle multiple tasks simultaneously and prioritize effectively
Proficient in both written and verbal communication.
Must successfully pass a comprehensive background check, including drug screening, physical exam, SLED check, DSS Central Registry, and Sex Offender Registry clearance.
Alignment with the values and faith practices of the United Methodist Church.
Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and commitment to accurate, ethical recordkeeping.
Self-motivated with a demonstrated ability to work independently and collaboratively.
Effective communicator, capable of presenting complex ideas clearly and compassionately.
Flexible and resilient in response to frequent interruptions and shifting demands.
Willingness and ability to travel during and outside of normal business hours, including overnight if necessary.
Ability to work professionally and respectfully with individuals from diverse backgrounds.

Nice To Haves

Experience in a nonprofit or human services setting is a plus

Responsibilities

Greet and welcome visitors in a warm, professional manner
Answer and direct phone calls and emails promptly and courteously
Maintain the front desk area and lobby to ensure a clean and organized appearance
Manage incoming and outgoing mail and deliveries
Schedule appointments, meetings, and maintain calendars as needed
Assist with data entry, filing, and document management
Provide administrative support to program staff, including photocopying, scanning, and preparing materials
Monitor office supplies and place orders when needed
Ensure compliance with organizational procedures and confidentiality standards
Support special projects and events as assigned
Other duties as assigned
Ensure that Epworth's Family Resource Center is run efficiently by managing day to day operations.
Ensure that all visitors to the Family Resource Center are greeted with professionalism and kindness.
Ensure that families and clients visiting the Family Resource Center are connected with information and resources.