Assistant Program Director II - Family Resource Center

Seven Hills Foundation•Southbridge, MA

6h•$55,000 - $60,000

About The Position

Assistant Program Director II YOU Inc. is seeking a compassionate and experienced Assistant Program Director II to support the leadership and management of our Family Resource Center (FRC). This community-based program provides education, resources, and support to families involved with the Department of Children and Families (DCF). The ideal candidate will have a strong background in family support services, child welfare systems, and experience working with vulnerable populations. Pay: $55,000 - $60,000 per year

Requirements

High School Diploma required
1–3 years of related experience in family support or child welfare services
Standard Class C or D license required
Strong leadership and supervisory skills
Knowledge of child welfare systems and family support services
Excellent communication and documentation abilities
Ability to manage compliance and program quality standards
Cultural competence and trauma-informed care approach
Problem-solving and crisis management skills

Responsibilities

Assist the Program Director in managing day-to-day operations of the Family Resource Center
Oversee intake, assessments, and service planning for families
Supervise and support front-line staff, including hiring, training, and professional development
Monitor program compliance with DCF guidelines and contractual obligations
Conduct staff meetings and provide guidance on case management and service delivery
Collaborate with community partners to enhance family support services
Ensure accurate documentation and timely reporting of program data and outcomes
Participate in program evaluations and audits to maintain quality standards
Represent the Family Resource Center at community events and meetings
Assist in crisis intervention and safety planning for families in urgent situations