Assistant Program Director II - Family Resource Center

Seven Hills Foundation • Southbridge, MA

1d • $55,000 - $60,000

About The Position

YOU Inc. is seeking a compassionate and experienced Assistant Program Director II to support the leadership and management of our Family Resource Center (FRC). This community-based program provides education, resources, and support to families involved with the Department of Children and Families (DCF). The ideal candidate will have a strong background in family support services, child welfare systems, and experience working with vulnerable populations.

Requirements

• High School Diploma required
• 1–3 years of related experience in family support or child welfare services
• Standard Class C or D license required
• Strong leadership and supervisory skills
• Knowledge of child welfare systems and family support services
• Excellent communication and documentation abilities
• Ability to manage compliance and program quality standards
• Cultural competence and trauma-informed care approach
• Problem-solving and crisis management skills

Responsibilities

• Assist the Program Director in managing day-to-day operations of the Family Resource Center
• Oversee intake, assessments, and service planning for families
• Supervise and support front-line staff, including hiring, training, and professional development
• Monitor program compliance with DCF guidelines and contractual obligations
• Conduct staff meetings and provide guidance on case management and service delivery
• Collaborate with community partners to enhance family support services
• Ensure accurate documentation and timely reporting of program data and outcomes
• Participate in program evaluations and audits to maintain quality standards
• Represent the Family Resource Center at community events and meetings
• Assist in crisis intervention and safety planning for families in urgent situations

Benefits

• Join a mission-driven organization dedicated to strengthening families and promoting child well-being.
• At YOU Inc., you’ll be part of a collaborative team that values compassion, innovation, and excellence in service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees