Family Programs Support Specialist

CPCD•Colorado Springs, CO

1d•Onsite

About The Position

This position is responsible for performing general office duties, including receiving visitors and telephone calls, and offering excellent customer service. It supports the effective operation and administrative needs of family program departments. The specialist assists enrollment teams by reviewing files and assisting with the completion of all required eligibility paperwork for CPCD programs. The role also provides program information to CPCD visitors and callers.

Requirements

High School Diploma or GED
Knowledgeable and skilled in the use of common office equipment, complex telephone systems, computers, and computer software programs such as Microsoft Office, Outlook, and other software programs to enter and/or process information data.
Must be motivated, professional, reliable, detail oriented, and organized.
Must be able to work in a fast-paced environment with numerous deadlines.
Possess interpersonal skills and a heart for service to interact with families and staff in a professional, respectful manner.
Strong customer service orientation and conflict management skills.
Successful completion of a pre-employment physical examination, TB test, drug test (including marijuana), and background check in accordance with the Office of Head Start Performance Standards and Childcare Licensing. (Physical examination and TB test thereafter as required).
Must have access to reliable transportation and if using a personal vehicle must maintain minimum liability insurance as determined by the State of Colorado.
Bilingual in English and Spanish.

Responsibilities

Performing general office duties
Receiving visitors and telephone calls
Offering excellent customer service
Supporting the effective operation and administrative needs of family program departments
Assisting enrollment teams by reviewing files
Assisting with the completion of all required eligibility paperwork for CPCD programs
Providing program information to CPCD visitors and callers

Benefits

Paid vacation time
Paid sick time
Paid holidays/Breaks
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Aflac supplemental insurance
Voluntary life insurance
Basic Life insurance
Long Term Disability insurance
AD&D insurance
401(k) program with traditional and Roth enrollment options
Profit-sharing
Tuition Assistance ($4,000 per year for Early Childhood Education Associates/Bachelor’s Degrees, $2,500 per year for other degrees related to employment at CPCD)
Employee Assistance Program (6 FREE sessions with a counselor or therapist per year)
Full well-being program
2 hours of paid time per month for wellness activities