Family Preservation Team Lead

Clarvida - Tennessee•Cookeville, TN

2d•Hybrid

About The Position

The Program Lead, under the supervision of the Regional Program Director or Assistant Director, assists in oversight of the program and ensures the client-centered care and case coordination and/or resource linkage to clients is done in a competent, responsible, and ethical manner.

Requirements

Bachelor’s degree in a Human Service discipline from an accredited four-year college or university and at least 3 years of relevant experience in the Mental Health field.
Be a licensed driver with automobile insurance in good standing and access to reliable transportation at all times.
Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to write speeches and articles using original or innovative techniques or style.
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Interpersonal skills and ability to interact and work with staff at all levels.
Drive and ability to handle multiple tasks in a fast-paced environment.
Ability to work flexible hours consistent with program needs and work at multiple location
Exemplary organizational, communication, mentoring, and teaming skills
Sensitive to other cultures and socioeconomic levels
Has thorough knowledge of child development and behavior modification
Has displayed proficiency and excellence in all areas of position as a Care Coordinator.
Has consistently embodied the Clarvida values of Inclusion, Integrity, Commitment, Compassion, Accountable, Person Driven, and Collaborative

Nice To Haves

Experience working with children/adolescents in a therapeutic, community-based treatment environment.

Responsibilities

Assessing clients on intake as needed, completing on-call duties, and ensuring Clarvida approved behavioral health therapeutic services are being provided to clients and families to include but not limited to: coping skills, behavior modification, parenting skills, and crisis intervention. Lead will ensure that internal and external collaborations are occurring with behavioral health/medical providers.
Working with Care Coordinators to ensure that all assigned clients’ treatment team are collaborating to ensure quality care to the client. Ensures that Care Plans and documentation are consistent with Clarvida policy, state licensing regulations, and COA accreditation requirements.
Ensuring that all clinical documentation has been completed within established time frames and rectifying all deficits within the allotted time frames; monitoring monthly and quarterly reports.
Program Lead will monitor and work with Care Coordinators to close gaps in care (HEDIS) for clients that have open gaps. Lead will monitor progress of closing gaps on a weekly basis.
Ensuring/conducting weekly supervision with Care Coordinators according to the specifications contract and COA requirements.
Facilitating Treatment Team meetings and reviewing presentations on each assigned client as required. Attending all quarterly director meetings as well as regional leadership meetings.
Supporting fellow team members to ensure the best outcomes for all Clarvida clients and families.
Contributing to the Performance Improvement Cycle, including the collection and use of data to continuously improve client and program services, using the Performance and Quality Improvement Plan and other means to ensure integrity and excellence of services being provided as well as documentation. Ensuring PQI activities are completed accurately and in a timely manner, including Peer and PQI audits. Participating in MCO evaluations.
Manages and/or assists leadership team in overseeing client census and productivity standards/requirements for Care Coordinators.
Responsible for assisting in program development, networking, and collaboration between program areas.
Program Lead will encourage a team atmosphere and provide excellence in service.
Routine supervision of up to eight (8) assigned Care Coordinators.
Assures the completion of supervisory responsibilities in accordance with the organization's policies and applicable laws, potentially including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.