Family Navigator

Child Care Group•Dallas, TX

About The Position

Families often face challenges navigating complex systems and accessing essential resources. As a Family Navigator, you serve as a trusted guide, helping connect families with community services, early childhood programs, educational resources, and support networks. Your work helps ensure children receive the care and developmental support they need while empowering parents with information and tools that strengthen family well-being. Through programs such as Help Me Grow North Texas and other CCG initiatives, you play a critical role in improving outcomes for children and families across the region.

Requirements

Bilingual English/Spanish skills are preferred.
Associate's or Bachelor's degree in Child Development, Early Childhood Education, Parent Education, Social Work, Human Services, or another closely related field.
Five years of experience in child care, social services, parent education, or a related field preferred.
Experience launching or supporting new programs is a plus.
Knowledge of community resources, social service systems, and support agencies throughout North Texas.
Strong communication and relationship-building skills with the ability to engage families from diverse backgrounds.
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
Experience with data entry, reporting, and Microsoft Office applications, including spreadsheets and databases.
Strong problem-solving skills, sound judgment, and a commitment to confidentiality and professionalism.
A passion for supporting families and advancing positive outcomes for young children.

Responsibilities

Connect families to community resources, referrals, and support services based on their individual needs.
Process, manage, and close referrals accurately and within required timeframes.
Assess family strengths, needs, and risk factors using tools such as social determinants of health screenings and Ages & Stages Questionnaires (ASQ).
Provide families with educational resources related to child development, parenting, quality child care, postpartum support, and other family-focused services.
Support families on CCG waiting lists by connecting them to Pre-K and other eligible community-based programs.
Educate parents on child care enrollment processes and available early childhood services.
Collaborate with Inclusion Specialists and community partners to connect families with intervention and support services.
Build and maintain relationships with community organizations and social service agencies throughout North Texas.
Coordinate and participate in group trainings, educational sessions, outreach events, and community presentations.
Prepare accurate reports, referrals, assessments, success stories, and other documentation required by funders and program partners.
Represent CCG professionally at workshops, conferences, and community events.