Family Navigator

Crisis Center of Tampa Bay•Tampa, FL

3d•Hybrid

About The Position

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Family Navigator provides full-time services to Tier 1 and 2 youth, and their families including, conducting psychosocial functioning assessments, participating in team meetings and providing the court with up-to-date progress reports on participants. The Family Navigator reports to the YES Program Manager, and in their absence, the Clinical Director.

Requirements

Bachelor’s degree in social work, social services, human services, or other closely related discipline preferred or at least 5 years’ experience in the social service field.
Bi-Lingual (Spanish/English) required
Strong analytical ability and proficiency with applicable technologies and software utilization.
Effective presentation, written and verbal communications skills.
Knowledge of community resources.
Ability to collect and evaluate data.
Ability to prepare reports relating to clients.
Ability to work independently.
Ability to establish and maintain effective working relationships with others.
Ability to problem solve.
Ability to organize and prioritize work.
Skill in operating Windows based computer operating programs.
Knowledge of and compliance with HIPAA regulations.
Have knowledge of and compliance with the policies and procedures of the Agency.
Team player who is passionate about the agency’s mission.
Committed to collaboration and partnership building

Responsibilities

Responds to clients using agency, contract and program policies and procedures.
Advocates for services and resources for families
Assist and participate in research activities required for grant sourcing and proposals.
Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
Complete CANS (Child and Adolescent Needs Assessment) training/certification.
Engage families in mental health services.
Recognize and promote participant and family’s readiness, willingness, and ability to participate in Mental Health services
Work with the Therapists, both internal to S4KF and outside of the agency, to construct and fulfill Family Support Plans.
Assess the eligibility of any benefits including to, but not limited to Social Security, Medicaid and TANF funds; and link benefits not currently covered, when appropriate.
Role model and coach families how to identify and access the supports they need
Provide psychoeducation related to substance misuse and related health impacts
Support clients in developing healthy coping skills and building social skills and supports
Apprizes Supervisor of workload, case activity, service barriers, and procedural problems in staff and one-on-one meetings
Ensure complete confidentiality of all client business and transactions.
Recognize and promote the value that informal supports and the community play in helping individuals achieve a sense of belonging and the ability to realize their full potential.
Develop a comprehensive understanding of all internal and community programs and services available to clients, maintain an awareness of changes in program/service offerings and requirements, and stay informed of new program and service offerings.
Comply with Department of Children and Families service requirements.
Bring cases to closure within standard timeframes and submit client records in a timely manner.
Submit reports to referral source as required regarding the scope of services provided to the client, and the client’s progress.
Enter all appropriate interactions in the electronic health record.
Participate in the Juvenile Mental Health Court proceedings and case staffing.
Performs other such duties as may be assigned by the YES Program Manager or Clinical Director.