Family Navigator I

Solano Family & Children's Services•Fairfield, CA

23h•$29 - $37•Onsite

About The Position

Do you have a desire to assist families with young children by connecting them to Solano County programs and services? Do you have an outgoing, energetic, and positive personality? This may be the position you’ve been waiting for. Solano Family & Children’s Services creates connections for families and child care providers to support the healthy development of children for a thriving community. We hire individuals who have a strong work ethic and are looking for a career that supports our mission and impact in Solano County. The HMG Family Navigator I representative serves as a primary point of access for families through the Help Me Grow Solano Program, by responding to inquiries, assessing needs, helping navigate and connect to appropriate services throughout Solano County. The ideal candidate is compassionate, organized, and service-oriented, with ability to build trust and rapport with families. They are effective communicators with strong listening, written, and verbal skills, and able to manage multiple tasks in a fast-paced environment.

Requirements

Excellent interpersonal, written, and oral communication skills
Excellent customer service skills
Excellent listening skills and the ability to ask inquiring questions, identify and understand concerns, and identify appropriate referral process
Must be flexible and adaptable
Excellent organization skills and ability to meet timely follow up requirements
Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients over the phone and support fellow teammates
Strong notetaking ability for training and documenting conversation with clients either in person or over the phone
Ability to learn and navigate new software quickly
Familiar with and the ability to use computers for data entry and word processing
Proficient in Microsoft Office products
Ability to attend off-site training, meetings, workshops, etc.
Ability to lift at least 25 pounds
CA Driver License and dependable automobile with appropriate insurance coverage.
A minimum of two year’s experience using a computer database program, internet experience, or equivalent combination of related education and experience

Nice To Haves

Minimum one year’s experience working with families, in a social service agency, call center or similar community resource service preferred
A.A. degree in Child Development or E.C.E., or at least 12 Core Units of Early Childhood Education/Child Development preferred
Bilingual Spanish required

Responsibilities

Provide case management services, monitor referrals, develop family support plans, document case notes, and conduct required follow-up within established timelines
Assess family needs and coordinate appropriate referrals to community resources and developmental services
Maintain accurate and timely client records, data entry, tracking, and reporting in compliance with program procedures
Respond to and inquiries promptly and professionally
Maintain current knowledge of community resources and build collaborative relationships with service providers and partners
Safeguard confidential information and comply with all privacy and mandated reporting requirements
Demonstrate strong communication, customer service, organization, and problem-solving skills
Collaborate with team members, participate in outreach events, and contribute to program improvement initiatives
Represent SFCS and HMG in the community by sharing information about services and promoting developmental screening and family support programs
Support and promote the Lending Library, and provide support to walk-in clients