Family Liaison- Ronald McDonald House

Nationwide Children's Hospital • Columbus, OH

9d • Onsite

About The Position

Assists and supports families, providing information and a comfortable environment, while their child receives healthcare services.

Requirements

• High School Diploma or equivalent, required.
• Excellent communication and customer service skills in interacting with a diverse group of families, employees, volunteers, and other customers.
• Strong organizational and time management skills and the ability to work in an open environment with little direct supervision.
• Effective data entry and report preparation skills.

Nice To Haves

• Bachelor's Degree, preferred.

Responsibilities

• Maintains assigned area as a welcoming respite for families, providing amenities such as reading materials, clean toys, diversional resources, and fresh snacks.
• Answers questions and concerns of families, providing education regarding needed resources and other health-related topics.
• Coordinates with hospital departments to ensure families have access to necessary resources and services.
• Assists families with the use of available department amenities and services.
• Collaborates to plan and implement departmental events and programs.
• Identifies opportunities for the growth and improvement of the family experience.
• Provides volunteer training and coordinates volunteer involvement.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED