Family Intake Coordinator - Bilingual

The Road Home•South Salt Lake, UT

1d•Onsite

About The Position

The Family Intake Coordinator will provide trauma-informed, guest driven services to families being referred to the Family Interim Non-Congregate Housing (FINCH) Resource Center, playing a vital role in ensuring a smooth and compassionate intake process for families. The Family Intake Coordinator will be the first point of contact for referrals from the Connie Crosby Family Resource Center and community partners, manage programming and TANF eligibility requirements, and coordinate new intakes for families referred to FINCH. This position requires a high degree of compassion, problem solving skills, organization skills and respect for guests as they will monitor sensitive personal data and support families in being connected resource center services. This is an in-person position that requires travel between various resource centers and shelters.

Requirements

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Must pass a pre-employment background check and drug screening.
High School Diploma or GED Preferred
Bilingual in English and Spanish
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Have strong computer skills. (email, spreadsheets, excel and more)
Ability to accept supervision, direction, and feedback with openness.
Be reliable, dependable, and consistent in attendance.
Self-starter and self-directed, with a proactive team mindset
Ability to work effectively with community partners.
Creativity in problem-solving and adaptability in dynamic environments.
Ability to lift and move heavy items 25 pounds.
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
Ability to use stairs or steps.
Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.

Nice To Haves

Experience working with diverse and/or vulnerable populations is preferred.
Familiarity with the Housing Focused shelter

Responsibilities

Manage intake database system, ensuring timely response regarding referrals to FINCH, and maintaining the FINCH referral waitlist based on prioritization requirements.
Verify eligibility of referrals, including size of family, vehicle documentation, TANF eligibility, service animal, and other relevant information.
Collaborate with external partners and referral sources to ensure positive relationships, understanding of referral process, and FINCH eligibility requirements.
Coordinate and schedule intake appointments for families who are referred to FINCH, providing transportation as needed.
Facilitate weekly intake coordination meetings with staff.
Collaborate with internal and external programs referring families to ensure a seamless transition.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Utilizing the training we provide to jump into high stress situations in an effective and trauma-informed way.
Collaborate with the crisis clinician on individuals with a variety of mental health issues.
Ability to accept direction and constructive feedback from Supervisor.
Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, agency and community resource utilization, and network building.
Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.