Family Evening Meal Coordinator

St Vincent De Paul•Phoenix, AZ

14h

About The Position

The Family Evening Meal Coordinator (FEM Coordinator) oversees food receiving and serving and dining room operations under the guidance of the FEM Dining Manager. The role includes coordinating and supervising volunteers, interacting with guests, and supporting guest-oriented programs in collaboration with the FEM Program Manager. The coordinator supports daily meal service and related facility operations, maintains accurate meal counts and other records, helps ensure regulatory and safety compliance, and responds professionally to situations involving guests, volunteers, and staff. The role requires being present on the floor during service hours and whenever volunteers are on site and operations are occurring. Dining room staff are expected to work respectfully, responsibly, compassionately, consistently, flexibly, and with clear communication while maintaining confidentiality and creating a safe environment.

Requirements

High school diploma or GED.
Ability to stand, walk, sit, bend, reach, and lift 50 or more pounds.
Bilingual proficiency in Spanish and English.
Must be present on the floor during service hours and whenever volunteers are on site and operations are occurring.
Ability to fulfill the agreed-upon schedule and comply with attendance and break procedures.

Responsibilities

Coordinate 5 to 45 or more volunteers in food preparation, meal service, and dining room operations.
Coordinate volunteer set-up, clean-up, and closing duties, and remain present while volunteers are on site and operations are occurring.
Establish positive working relationships with volunteers and provide direction as needed.
Instruct volunteers on safety procedures and monitor compliance.
Build positive, professional relationships with guests and work with the FEM Program Manager to facilitate processes and programs.
Prepare for and ensure compliance with quarterly dining room inspections by the Maricopa County Environmental Health Department and other regulatory agencies.
Inspect the facility for safety hazards or needed repairs, report findings to a supervisor, and submit work order forms.
Assist with daily operations, including meal and mail service, creating and sending public relations materials, special events, facility upkeep, incident reports, supply orders, work orders, and coordinating outside organizations that provide services to guests.
Work with the FEM Program Manager to organize events, projects, and holiday parties.
Maintain accurate daily meal counts on manual log sheets and, when needed, in Excel for daily updates.
Perform housekeeping duties, including cleaning restrooms.
Remain on the floor at all times during service hours.
Assist staff and the FEM Program Manager with situations involving clients, volunteers, or others.
Handle disputes professionally and take appropriate action, including non-physical removal of individuals or contacting appropriate enforcement agencies for assistance.
File incident reports promptly and debrief with the FEM Program Manager.
Follow the agreed-upon schedule and breaks, comply with attendance policies, and clock out when leaving campus for a break or personal errand.
Demonstrate a strong work ethic, creativity, respect, responsibility, initiative, compassion, integrity, consistency, confidentiality, flexibility, patience, a positive attitude, and clear communication.