Family Engagement Specialist

GLIDE•San Francisco, CA

10d•$27 - $30•Onsite

About The Position

The Family Engagement Specialist serves as the primary point of contact for families accessing the Family Resource Center. This position creates a welcoming and inclusive environment while providing family-centered support through outreach, coaching, resource navigation, intake and assessment, parent education, and community engagement. The Specialist builds trusting relationships with families, Family Child Care (FCC) providers, community partners, and internal programs to increase family stability and promote healthy child development. Working from a strengths-based and trauma-informed approach, the Family Engagement Specialist supports families in identifying goals, accessing resources, strengthening parenting practices, and connecting to services that promote long-term well-being. The position also supports Family Resource Center operations through front desk coordination, event support, inventory management, documentation, and program implementation.

Requirements

Minimum two years of experience working with children and families.
Experience providing family support, coaching, case management, outreach, or resource navigation.
Knowledge of child development, family systems, and parent-child relationships.
Experience working with low-income families and culturally diverse communities.
Strong interpersonal, written, and verbal communication skills.
Ability to facilitate workshops and groups.
Proficiency with Microsoft Office; Salesforce preferred.
Ability to work occasional evenings, weekends, and holidays.
Ability to travel throughout San Francisco and Treasure Island.

Nice To Haves

Training in Family-Centered Coaching, strengths-based coaching, or related models.
Training in Trauma-Informed Care.
Familiarity with Conscious Discipline, 123 Magic, social-emotional learning, or other relationship-based behavior support approaches

Responsibilities

Build trusting relationships with children, parents, caregivers, and Family Child Care providers.
Provide ongoing strengths-based coaching and support.
Assist families in developing individualized goals and action plans.
Support parents with child development, behavior guidance, stress management, and family well-being.
Connect families with internal and external resources.
Maintain an active caseload and document services.
Conduct detailed oriented family-centered intake assessments.
Complete and record assessments and referral information; assist families with accessing food, diapers, housing resources, benefits, and other community supports.
Follow up with families to monitor progress.
Advocate for family needs while promoting self-sufficiency.
When needed, partner with GLIDE programs, program leaders and external agencies.
Conduct outreach throughout the community and with Family Child Care providers.
Promote FRC resources and build relationships with community organizations and partners.
Support mobile outreach activities and represent the Family Resource Center at community events.
Welcome families and visitors and coordinate participant check-in.
Facilitate parenting workshops, lead support groups and assist with children's programming.
Maintain informational materials, order supplies and maintain an organized welcoming reception area.
Actively participate in meetings; support daily Family Resource Center operations such as managing inventory of diapers, food, and other basic needs.
Support Child Watch services as needed.
Support special projects and community initiatives.
Maintain accurate case notes and track goals and outcomes.
Complete required documentation in Salesforce and other data systems.
Monitor participation and program outcomes.
Maintain HIPAA, document security and client confidentiality concerns.