Family Empowerment Services Intern

Housing Authority of the County of San Bernardino•Upland, CA

13h•Onsite

About The Position

Under the direct supervision of the Family Empowerment Services (FES) Manager, the intern will work closely with Self-Sufficiency Specialists to enhance client engagement, resource dissemination, and assist with the program evaluation process. This internship is anticipated to last 6 months. The intern will work up to 15 hours per week between the hours of 8:00 a.m. – 4:30 p.m., Monday - Friday. The Housing Authority of the County of San Bernardino (HACSB) was established in 1941 and has evolved into one of the most progressive housing authorities in the Country. We are the largest provider of affordable housing in San Bernardino County and proudly assist approximately 26,000 people. The Housing Authority is a separate legal entity from the County of San Bernardino with approximately 145 employees. The HACSB prides itself on providing more than just housing to residents and thanks to strong partnerships, we continue to help the families we serve access resources and services to enrich their quality of life. The HACSB’s employees are passionate about their work and every position revolves around our agency’s mission and core values. We invite you to be a part of our dedicated team who strive to provide meaningful and impactful housing services and resources to the community we serve.

Requirements

Enrolled, in good standing, in an accredited college or university or no more than 1 year from graduating from an accredited college or university.
Includes 4-year colleges/universities, community colleges, professional, technical vocational and trade schools.
Completed at least 30 credits towards degree.
Have a fundamental concept of the work area of internship.
Be able to work onsite in the office or external HACSB environment.
Ability to work 15 hours per week.
Minimum GPA in completed courses of 2.0, if applicable.

Responsibilities

Conduct needs assessment interviews.
Refer participants to appropriate social services agencies.
Perform various functions of outreach to participants and former participants.
Prepare client correspondence.
Upload information into the computer system.
Assist in scheduling annual reviews and preparing meeting materials.
Follow up with clients after annual appointments to provide necessary resources and referrals tailored to their needs.
Assist Self-Sufficiency Specialists in reviewing goals for Individual Training and Services Plans (ITSP) during group customer meetings, ensuring clients receive structured guidance toward self-sufficiency.
Maintain adherence to confidentiality policies and ethical guidelines when handling client information, ensuring privacy and compliance standards.
Develop and distribute outreach materials, including flyers and newsletters, to inform clients of available services and programs.
Prepare necessary materials for clients’ annual review appointments, ensuring all required documents are in place for smooth processing.
Support efforts to increase awareness and participation in workshops and self-sufficiency programs through targeted outreach strategies.
Administer surveys to clients to assess program effectiveness and outcomes, collecting feedback to enhance service delivery.
Upload and organize client information in the department's case management software after group customer meetings, maintaining accurate and updated records.
Assist in analyzing program data to support continuous improvement efforts and enhance service strategies.