Family Empowerment Program Coordinator

Community Action Agency of Oklahoma City•Oklahoma City, OK

4d•Hybrid

About The Position

The Program Operations Coordinator provides operational, administrative, and coordination support to the Family Empowerment Division in alignment with the agency’s core values: collaborate as partners, compassion in action, supportive by nature, act with integrity, innovate with purpose, community-centered, and pursue exceptional quality. This role ensures smooth workflows, accurate documentation, and consistent communication across the division. The coordinator supports the Division Director, the Admissions & Enrollment Specialist, and the Community Engagement & Partnership Specialist by managing scheduling, data coordination, reporting preparation, communication, and logistical support. The position plays a key role in creating a welcoming, community‑centered environment for staff, families, and partners.

Requirements

High school diploma required
Minimum four years of administrative or program coordination experience.
Strong computer literacy, including word processing, spreadsheets, databases, and digital communication tools.
Excellent written and verbal communication skills that reflect clarity, integrity, and professionalism.
Strong organizational skills and attention to detail, with a commitment to pursuing exceptional quality.
Ability to work with individuals from diverse cultures, backgrounds, and economic levels with compassion, respect, and without bias.
Ability to maintain strict confidentiality and act with integrity in all matters.
Valid Oklahoma Driver’s License and reliable transportation.

Nice To Haves

associate degree preferred

Responsibilities

Manage scheduling, calendars, meeting logistics, and communication for the Division Director and division-wide activities.
Prepare correspondence, meeting minutes, and internal communications.
Maintain organized digital and physical filing systems for fiscal, personnel, and program documentation.
Track procurement requests, purchase orders, and expenditures.
Screen incoming calls and route inquiries appropriately.
Assist clients as assigned by the Division Director.
Enter and verify data in agency systems (e.g., CAPTAIN, ChildPlus access as appropriate).
Pull data reports for the Director and Specialists to support ERSEA, recruitment, and community engagement activities.
Assist with preparation of reports for grants, monitoring, and internal reviews.
Maintain division-wide logs, tracking sheets, and documentation systems.
Coordinate logistics for staff trainings, community events, and family engagement activities.
Prepare materials, sign‑in sheets, agendas, and follow‑up documentation.
Support the Specialists with outreach event preparation and resource distribution.
Serve as the central point of coordination for communication between Family Advocates, Specialists, and the Director.
Support the implementation of new processes, forms, and systems.
Assist with updating resource directories, internal guides, and division procedures.
Attend meetings and trainings as assigned.
Travel to off-site locations as needed.
Perform other duties as assigned to support the mission of the Family Empowerment Division.