Family Coach/Case Manager

Buckner International•San Antonio, TX

8d•Onsite

About The Position

Buckner Children and Family Services is seeking a Family Coach/Case Manager to join their Family Hope Center team in San Antonio, TX. This role involves providing family coaching and case management services to program participants, assisting them with issues such as poverty, drug addiction, child and spousal abuse, and homelessness. The Family Coach will also organize support groups, help clients obtain community services, refer them to other agencies, and collaborate with community groups to address social problems through programs.

Requirements

Bachelor’s Degree in Social Work or other related field required.
Minimum of 2 years prior related case management experience working with at risk children and families required.
Requires proficient working knowledge of and/or work experience using community resources.
Requires proficient ability to speak, read and write English.
Requires excellent public speaking skills and the ability to successfully and effectively communicate in a professional manner with a multi-ethnic population base in the community; ability to effectively communicate both orally and in writing.
Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
Requires ability to walk, stand and sit, sometimes for prolonged periods of time.

Responsibilities

Create, develop, and implement Family Hope Center programs in alignment with approved core programs and the Family Strengthening Framework to enhance the delivery of services that meet the physical, emotional, social, and spiritual needs of individuals/families as outlined in each person’s plan of service.
Assist with the design and coordination of supportive services for families in accordance with program goals and objectives.
Assist eligible program participants with out-of-home placement or placement in respite care with family and/or friends when necessary.
Timely and accurately compile and analyze intake and referral information to make an assessment of clients/families’ needs; complete the enrollment process. Timely and accurately complete all necessary enrollment and assessment paperwork.
Provide case management services including, but not limited to, reviewing, evaluating, and updating individualized service plans, case notes, financial distributions, and referrals.
Coordinate services for group and individual therapy for assigned families/clients as appropriate. Provide counseling for crisis intervention as appropriate.
Assist program participants with accessing community resources, including, but not limited to, assisting with program enrollments and other services.
Develop professional relationships with institutions and agencies that provide education, job training, living skills training, employment services, housing, and child care services in order to coordinate services for program participants.
Analyze program needs; develop, modify, and implement changes in the program to meet changing needs of clients.
Create and manage schedule of events and classes. Coordinate and facilitate meetings and trainings for clients and groups, including, but not limited to, Substance Abuse, Parent Education, Conflict Resolution, and Anger Management.