Family & Children Medicaid Supervisor

County of Wake, NC•Raleigh, NC

23h•$27 - $43•Onsite

About The Position

Help families in Wake County get the assistance they need to live healthy, thriving lives. Join us in helping families access the vital support they need to live healthy, thriving lives. We seek two (2) Family & Children Medicaid (FCMA) Supervisors to provide supervision and administrative oversight of the daily activities of eligibility caseworkers involved in applications and ongoing cases in FCMA in the Economic Services division at the Northern Regional Center location. Bring your FCMA expertise and lead our teams to work closely with the community they are serving.

Requirements

Bachelor's degree
Three years of job-related experience
Equivalent education and experience are accepted
Knowledge and strong understanding of Medicaid policy
Ability to motivate, develop and direct employees as they work
Expertise in applying complex policy to determine client eligibility, instructing staff in determining eligibility and monitoring eligibility determinations
Ability to create a work environment that encourages staff to practice respect, demonstrate open communication and promote accountability
Expertise in providing guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills and abilities to accomplish a task or solve a problem, which results in improving job performance
Ability to resolve conflict through open communication, collaboration, and building consensus
Ability to develop plans, to arrange work and use resources effectively
Knowledge of NCFast and document management systems

Nice To Haves

Three (3) years of experience in Case Management or two (2) years of team lead experience, or one (1) year of Supervision or Training in Family and Children's Medicaid
Intermediate to Advanced experience in NCFAST
Knowledge of Document Management Systems
Proficiency in MS Excel to create spreadsheets and work within existing spreadsheets
Current or previous experience working in a state or county Department of Social Services

Responsibilities

Creating and maintaining a work environment with open communication, teamwork and excellent customer service with the team and other staff
Sharing knowledge of all facets of the program, and all available resources with staff
Ensuring that work generated by staff is accurate and completed in a timely manner
Completing case reviews and documenting findings in appropriate databases to record the accuracy of work being performed by staff
Communicating to staff any issues, policies or changes that influence job responsibilities and case management practices
Supervising personnel by performing yearly evaluations, interviewing and hiring staff, and resolving personnel issues whenever warranted
Serving on the management team and attending meetings