Family Centered Treatment Specialist
About The Position
Pinnacle Family Services, part of Health Connect America, is hiring a Family Centered Treatment (FCT) Specialist to provide evidence-based, trauma-informed services to children, adolescents, and families. The role delivers care primarily in clients’ homes and communities, using a structured treatment model to support lasting change and sustainable well-being. The specialist coordinates each family’s Treatment Team, develops individualized Service Plans with families, connects them to community resources and aftercare, maintains accurate Electronic Health Record documentation, and participates in Quality Assurance activities. This is community-based work with a flexible schedule designed to accommodate families’ lives. The position includes 24/7 on-call availability for crisis support. FCT Certification is required and must be completed within one year of hire; Pinnacle provides structured checkoffs, e-learning trainings, and team support to help employees complete certification. Applicants must meet North Carolina Qualified Professional requirements and have qualifying education and supervised full-time experience serving children and adolescents with a primary mental health diagnosis. A valid driver’s license and access to fully insured private transportation are also required. Employment is contingent on successfully completing a comprehensive background investigation.
Requirements
- Meet North Carolina Qualified Professional (QP) requirements under 10A NCAC 27G .0104 through one of the following: a master’s degree in a human services field and one year of experience; a bachelor’s degree in a human services field and two years of experience; a bachelor’s degree in a non-human-services field and four years of experience; or a current North Carolina license (including provisional) or board-issued certification in a human services profession.
- Qualifying experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis; it may be accumulated before or after degree completion.
- Have a valid driver’s license and access to fully insured private transportation.
- Complete FCT Certification within one year of hire.
Responsibilities
- Deliver Family Centered Treatment services primarily in home and community settings.
- Guide children and families through the four phases of the FCT model, helping them set goals, build skills, and pursue sustainable well-being.
- Coordinate each family’s Treatment Team and collaborate with medical, behavioral health, school, and community partners.
- Develop, implement, and refine individualized Service Plans in partnership with families.
- Connect families to community resources, referrals, and aftercare supports.
- Maintain timely and accurate documentation in the Electronic Health Record.
- Participate in Quality Assurance activities.
- Provide 24/7 on-call availability for crisis support.
Benefits
- Retention bonus of up to $2,000 annually through the 2026 Retention Bonus Program
- Flexible scheduling and a culture that recognizes work/life balance
- Employee Assistance Program, including eight mental health counseling sessions annually
- Paid time off and paid holidays
- Medical, dental, vision, and voluntary insurance options
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- Access to a Health Navigator
- 401(k) Retirement Plan
- Benefits Hub and Tickets at Work savings and perks
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What This Job Offers
Job Type
Full-time
