Family Center Operations Associate - Pasadena (Bilingual)

The Y in Central Maryland • Pasadena, MD

9d • $17 - $19 • Onsite

About The Position

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

POSITION SUMMARY:
Under the direction of the Program Director, the Family Center Operations Associate is responsible for establishing strong relationships with members, associates, and Y leadership. The Family Center Operations Associate is personally committed to consistently exceeding customer expectations by meeting a broad range of Family Center operational needs. The Family Center Operations Associate is responsible for providing a high level of customer service to our associates and members. Performs routine duties including but not limited to: mentoring, training, and developing others; processing membership transactions efficiently, professionally, and accurately; identifying member needs; promoting association products and services. In addition, the Family Center Operations Associate will help lead the family center team in achieving organizational goals. Adheres to all Y established policies, procedures, and overall compliance regulations.

Requirements

• Must have an understanding of the age and stages of youth development.
• Proficient computer skills
• Customer service skills

Nice To Haves

• Bilingual

Responsibilities

• Promotes, represents, and welcomes current and potential members, associates, and vendors to the family center in a professional and inviting manner.
• Develop a strong, value-added relationship with current and prospective members by engaging in conversations that uncover their current and future wellness needs.
• Provide solutions to ensure the member feels understood, informed and confident in the products/services offered.
• Leads and encourages a positive working environment with an attitude that fosters our Mission, Vision, and core values.
• Participate as a vital part of the center management team to provide consistent and exemplary services to the community. Including sharing responsibilities as a building supervisor, participation in special events, fundraising campaigns, and shared leadership duties as assigned.
• Plan and coordinate day-to-day operations, maintenance, and repair of facilities and equipment within the assigned departments.
• Conduct tours and engage responsively to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the Y.
• Handles and resolves membership concerns and informs supervisors of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Adheres to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland or directed by supervisor.
• Performs assigned supervisory or administrative functions as assigned by leadership.
• Effectively and appropriately communicate with children and parents/guardians.
• Maintain a clean and disinfected environment for the safety of members and children.
• Maintain all proper paperwork, including sign-in/out process, communication reports, incident reports, etc.
• Responsible for conducting classes according to the YMCA of the USA Aquatic Program, adapted where necessary for local conditions.
• Responsible for the safety of all swimmers during lessons and for the interpretation and enforcement of all pool rules.
• Assisting in Lifeguarding, Swim Lesson, or Certified Pool Operator (CPO) duties.
• Supports the day-to-day operations of the fitness center by maintaining a safe, clean, and welcoming environment.
• Monitors the fitness floor to ensure members are following YMCA policies, including age guidelines, equipment cleaning procedures, and cell phone expectations.
• Assists members with general fitness center questions, reports safety or maintenance concerns, and helps promote a positive member experience.
• Assist in other areas as assigned.

Benefits

• The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed