Family Case Manager (1207)

Lutheran Services Florida • Clermont, FL

1d • Hybrid

About The Position

Lutheran Services Florida (LSF) is seeking a dedicated Family Case Manager to provide comprehensive case management services to clients and families. This role is crucial in supporting LSF's mission to ensure children are safe, families are strong, and communities are vibrant. The Family Case Manager will establish strong relationships with clients, embodying the agency's core values while working towards reunification or other permanency goals for children.

Requirements

• Minimum of one year of relevant experience.
• Must possess a Bachelor’s degree in a Human Services field.
• Familiarity with and ability to use Microsoft Office programs Word and Excel.
• Ability to drive both locally and throughout the state in connection with the duties of this position.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Certified First Aid/CPR, and crisis intervention.

Nice To Haves

• Degree in Social Work preferred.
• Become certified within one year of employment.

Responsibilities

• Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing.
• Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data, in collaboration with parents, Guardian Ad Litem, foster parents and other pertinent parties.
• Visit the child in their primary residence according to required frequency, but no less than once every 25 days, with at least one visit each quarter being unannounced.
• Accurately document all case activities in the Florida Safe Families Network (FSFN) database within 48 hours.
• Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format.
• Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services.
• Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources.
• Maintain regular contact with service providers and document service progress in FSFN.
• Complete and submit court documentation within required time frames.
• Prepare for, attend, and participate in all court activities as necessary.
• Arrange for, attend, and participate in individual case staffing as necessary.
• Complete all required staffing and application packets.
• Conduct initial and/or ongoing child safety assessments as required.
• Prepare initial and on-going safety plans as necessary.
• Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk.
• Conduct diligent searches for parents and family members when deemed necessary and thoroughly document the effort.
• Conduct home studies as required for prospective placements.
• Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed.
• Plan and facilitate parental and sibling visits as needed and appropriate.
• Transport children as needed.
• Ensure that all Independent Living functions are completed as required.
• Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor.
• Function as agency on-call Case Manager as scheduled.
• Work cooperatively with Program Directors, other Case Managers, placement staff, Protective Investigators, Child Welfare Legal staff and agency support staff.
• Effectively manage time to ensure all home visits are completed, documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames, and court appearances are attended as necessary.
• Follow Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans.
• Organize, prioritize and complete all work assignments by the established deadlines.
• Treat clients, the public and staff with courtesy, respect and dignity and present a positive public image.
• Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems.
• Demonstrate effective oral and written communication skills in daily work.
• Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization.
• Make a reasonable effort to adhere to established safety procedures and practices in the work area.
• Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training, MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter.
• Successfully complete the Field-Based Performance Assessment.
• Adhere to all confidentiality rules.

Benefits

• Medical
• Dental
• Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level