Family Case Manager Supervisor

State of Indiana•Indianapolis, IN

2d•Onsite

About The Position

The Family Case Manager Supervisor directs and supervises a team providing protective services to children and families. The team works to maintain children in safe, positive family units or collaborates with the court system to place children in protective environments when removal is necessary. The supervisor supports an integrated learning environment for staff and promotes respect for children, families, and support persons. The position works primarily from the Indianapolis, Indiana, East Department of Child Services office and serves Marion County, with adjacent counties as needed. Residency in the service area is preferred, and work-related travel is reimbursed. The role may directly supervise one or more staff members. This is an exempt position. Employees may be required to work additional hours to complete essential or assigned work without overtime compensation. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report at least 75 hours of work and/or paid leave per pay period to receive their base biweekly salary.

Requirements

One of the following qualification paths: a bachelor’s degree in human services or relevant course study, at least 1 year of relevant experience, and at least 1 year in a leadership, managerial, or supervisory capacity; an associate’s degree in human services or relevant course study, at least 3 years of relevant experience, and at least 1 year in a leadership, managerial, or supervisory capacity; or at least 5 years of relevant experience and at least 1 year in a leadership, managerial, or supervisory capacity.
Related certifications and coursework may be considered in place of education or experience.
A degree is not required if the candidate has at least 5 years of relevant experience and at least 1 year of leadership, managerial, or supervisory experience applying the outlined knowledge, skills, and abilities in a similar role.
Advanced knowledge of social work, casework, sociology, and group and individual counseling principles and practices, including new treatment methods and theories.
Thorough knowledge of state and federal laws, regulations, guidelines, and standards affecting child protection, foster care, family preservation, and adoption.
Thorough knowledge of state and federal rules, regulations, and policies governing public assistance programs, and ability to apply them in program administration.
Thorough knowledge of local court systems and law enforcement agencies.
Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations, and policies, and ability to apply them in staff management.
Specialized knowledge of the state budget process.
Ability to exercise sound judgment in crisis situations, including situations involving confrontational or aggressive adults under investigation for child abuse or neglect.
Ability to prioritize and manage the workflow of subordinate supervisors and staff.
Ability to supervise supervisory, professional, and clerical staff.
Ability to prepare clear, accurate reports.
Ability to use tact and empathy when working with people from diverse backgrounds.
Ability to establish and maintain productive working relationships with supervisory staff of organizations whose cooperation is necessary to provide services to children and families.
Ability to communicate articulately for court testimony.
Ability to use computerized caseload data to plan and coordinate work.
Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect appropriately and effectively.
Ability to effectively manage a satellite office or major unit within a county office.
Must possess and maintain a valid driver’s license, an independent reliable automobile, and appropriate automobile insurance coverage.
Must be able to perform essential functions with or without reasonable accommodation.
Candidates are subject to pre-employment and random drug and alcohol testing.

Nice To Haves

Residency in the service area is preferred.

Responsibilities

Prioritize work for subordinate supervisors and staff and ensure deadlines are met, including assessing child risk when complaint calls are received and staff are unavailable to respond to all calls.
Supervise and assign work to subordinate supervisors; establish work standards based on applicable federal, state, and judicial regulations and guidelines; monitor work quality and flow; and schedule on-call rotations for Family Case Managers 2.
Reassign work to ensure equitable distribution and cover vacant caseloads.
Monitor and ensure staff accountability in acting in the best interests of children, including holding direct reports accountable for setting similar goals and objectives for their teams.
Promote and model responsible case planning that connects families with appropriate resources.
Manage employee travel, time reporting, and overtime to support efficient case management and control costs.
Establish, communicate, and interpret policies and objectives for staff.
Train Family Case Managers and other staff on new programs and developments, and provide training to new employees.
Identify management and organizational problems and provide training and development opportunities to address them.
Identify employee training needs and prepare training plans.
Conduct performance appraisals and maintain a fact file for assigned employees.
Interview applicants for vacant positions and make hiring and promotion recommendations to the Local Office Director.
Review or authorize leave requests for supervised Family Case Managers and other staff.
Identify conduct or performance contrary to the department’s vision, mission, and core values; recommend, assist with, and document corrective disciplinary action.
Assist the Director or Division Manager in establishing long-term county office or division goals, and establish and implement departmental short- and long-term goals.
Ensure staff follow the Practice Model, policies, regulations, and operating procedures, and conduct interactions with clients, service providers, and the public professionally and ethically.
Recruit, select, onboard, and train employees; clarify role responsibilities and expectations; and provide opportunities for continued professional development.
Set employee expectations, measure progress, provide ongoing feedback, and evaluate performance; ensure work meets quality standards, deadlines, and procedures.

Benefits

Three medical plan options, including prescription coverage
Vision and dental plans
Wellness Rewards Program with gift card rewards for completed wellness activities
Health savings account with biweekly state contributions
Deferred compensation 457(b) account with employer match
Two fully funded pension plan options
Paid New Parent Leave and paid Childbirth Recovery Leave for eligible mothers
Paid community service leave
Combined paid vacation, personal, and sick leave
Paid holidays
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program with covered behavioral health visits
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program
Free parking for most positions
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