Family Case Manager Supervisor

State of Indiana•English, IN

About The Position

The Family Case Manager Supervisor directs and supervises a team providing protective services to children and families. The team works to maintain children in safe and positive family units or, when necessary, works with the court system to place children in protective environments. The supervisor facilitates an integrated learning environment for staff and promotes a culture of respect for children, families, and support persons. The position works primarily from the Department of Child Services office in English, Indiana, serving Crawford County and adjacent counties as needed. Residency in the service area is preferred, and work-related travel is reimbursed. The position may directly supervise one or more staff members. The traditional starting salary is $59,800, though compensation may be commensurate with education and work experience. This position is exempt from overtime compensation. Employees may need to work beyond 75 hours in a pay period to complete essential or assigned work and must report at least 75 hours per pay period of work and/or paid leave to receive their base biweekly salary.

Requirements

One of the following qualification paths: a bachelor's degree in human services or relevant coursework plus at least 1 year of relevant experience and at least 1 year of leadership, managerial, or supervisory experience; an associate degree in human services or relevant coursework plus at least 3 years of relevant experience and at least 1 year of leadership, managerial, or supervisory experience; or at least 5 years of relevant experience and at least 1 year of leadership, managerial, or supervisory experience.
Related certifications and coursework may be considered toward education or experience. A degree is not required when the candidate has at least 5 years of relevant experience and at least 1 year of leadership, managerial, or supervisory experience applying relevant knowledge, skills, and abilities in a similar role.
Advanced knowledge of social work, casework, sociology, group and individual counseling, and treatment methods and theories.
Thorough knowledge of state and federal laws, regulations, guidelines, and standards affecting child protection, foster care, family preservation, and adoption.
Thorough knowledge of rules, regulations, and policies governing public assistance programs, and the ability to apply them in program administration.
Thorough knowledge of local court systems and law enforcement agencies.
Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations, and policies, and the ability to apply them in staff management.
Specialized knowledge of the state budget process.
Sound judgment in crisis management, including situations involving confrontational or aggressive adults investigated for child abuse or neglect.
Ability to prioritize and manage the workflow of subordinate supervisors and staff.
Ability to supervise supervisory, professional, and clerical staff.
Ability to prepare clear, accurate reports.
Ability to work tactfully and empathetically with people from diverse backgrounds.
Ability to establish and maintain productive working relationships with supervisory staff at other organizations involved in delivering protective services to children and families.
Ability to communicate articulately for court testimony.
Ability to use computerized caseload data to plan and coordinate work.
Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect appropriately and effectively.
Ability to effectively manage a satellite office or major unit within a county office.
Maintain a valid driver's license, an independent reliable automobile, and appropriate automobile insurance coverage.
Candidates are subject to pre-employment and random drug and alcohol testing.
Able to perform essential functions with or without reasonable accommodation.

Nice To Haves

Residency in the service area is preferred.

Responsibilities

Prioritize work for subordinate supervisors and staff, ensure deadlines are met, and assess child safety risk when complaint calls cannot all be answered immediately.
Supervise and assign work to subordinate supervisors; set standards based on applicable regulations and guidelines; monitor the flow and quality of work; and schedule on-call rotations for Family Case Managers 2.
Reassign work to maintain equitable distribution and cover vacant caseloads.
Monitor staff accountability and performance in meeting children's best interests, and ensure direct reports establish similar goals and objectives for their teams.
Promote responsible case planning and connections to appropriate family resources; manage employee travel, time reporting, and overtime for efficient case management and cost control.
Establish, communicate, and interpret policies and objectives for staff.
Train Family Case Managers and other staff on new programs and developments, and provide training to new staff.
Identify management and organizational problems and provide training and development opportunities to address them.
Identify employee training needs and prepare training plans.
Conduct performance appraisals and maintain a fact file for assigned employees.
Interview applicants for vacant positions and make hiring and promotion recommendations to the Local Office Director.
Review or authorize leave requests for supervised staff.
Identify conduct or performance contrary to the Department's vision, mission, and core values; recommend, assist with, and document corrective disciplinary action as needed.
Assist the Director or Division Manager in establishing long-term county office or division goals; set and implement departmental short- and long-term goals.
Ensure staff follow the Practice Model, policies, regulations, and operating procedures, and maintain professional and ethical interactions with clients, service providers, and the public.
Recruit, select, onboard, and train employees; clarify role responsibilities and expectations and support continued professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate employee performance while ensuring work meets quality standards, deadlines, and procedures.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Medical plan options with prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completed wellness activities.
Health savings account with a biweekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, community service leave, combined vacation, personal and sick leave, and paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.