Family Care Specialist

OneLegacy•El Segundo, CA

12h•Onsite

About The Position

At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.

Requirements

Four (4) year Bachelor’s degree or one (1) year applicable OPO (organ procurement organization) experience.
Documented education in grief counseling required.
Customer service experience.
Maintain a current California driver’s license.
Maintain current vehicle insurance based on California minimum insurance coverage standards.

Nice To Haves

Bilingual preferred.

Responsibilities

Represent OneLegacy to the potential donor’s Authorizing Party and family.
Collaborate with the hospital treatment team to develop a timely and sensitive approach plan.
Approach the Authorizing Party and family for organ, eye, and tissue authorization, providing support and information while maintaining a position of dual advocacy to donor family and hospital staff.
Act as a liaison between hospital staff and OneLegacy.
Identify the Authorizing Party per UAGA guidelines in partnership with hospital staff and OneLegacy.
Collaborate with the hospital care team and OneLegacy staff through frequent huddles to ensure the Authorizing Party is presented the opportunity for donation in the most appropriate manner.
Discuss the elements of authorization with Authorizing Party and/or family members of potential donors.
Obtain authorization for donation per UAGA and verify the medical-legal documentation necessary for organ recovery is completed according to OneLegacy policies and procedures.
Obtain administrative authorization for donation when appropriate with hospital and OneLegacy staff.
Support the donor family through the donation process including any internal or external resources.
Enter data into Digital Donor proficiently and accurately.
Complete Donor Medical and Social History Questionnaire (DMSHQ) and obtain any follow-up information required.
Respond promptly and appropriately to potential donor referrals to assess family dynamics, donor suitability and to enhance the referral and authorization process.
Review donor suitability with Referral Management team, inform hospital staff of outcome and create plan to follow.
Collaborate with hospital staff to determine and locate the Authorizing Party.
Act as a liaison between hospital staff and patient’s family.
Perform potential donor evaluation on-sites when requested by Clinical Resource Specialists.
Provide education to hospital staff on the benefits of organ and tissue donation and services provided by OneLegacy to grieving families.
Participate in public education forums as requested.
Provide educational materials (e.g. placards, phone stickers, newsletters) to appropriate hospital units.
Provide education to hospital staff about authorization and family care process.