Family Care Specialist
Service Corporation International•Racine, WI
•Onsite
About The Position
Our associates celebrate lives. We celebrate our associates. This role assists the Family Service Counselors with interment verifications, blind checks and memorials. The company, SCI (Service Corporation International) and its affiliates, is the largest provider of funeral, cemetery and cremation services in North America. They are committed to supporting families at difficult times and are dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail.
Requirements
- High School diploma or equivalent
- Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
- None (Experience)
- Ability to communicate effectively with associates, contractor personnel and client families
- Ability to work productively with minimal supervision; achieves work objectives in a timely manner
- Ability to resolve routine problems promptly and effectively
- Ability to adapt to change in priorities
Responsibilities
- Builds at-need charts
- Verifies at-need files before sent for verification
- Performs blind checks
- Follows up with memorial renderings, processes and timelines
- Notifies families when flowers are placed
- Sets Arrangement Continuation Appointments
- Designs memorials
- Serves at-need cemetery families that currently own property
- Sets follow-up visits at the at-need arrangement conference
- Logs information for Family Service Counselors
- Meets with funeral home at-need families
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
