Family Care Manager - Behavioral Health

Cherokee Nation•Tahlequah, OK

4d•Onsite

About The Position

Provides care management to families caring for children, helping ensure their physical, social, emotional, cognitive, and behavioral health needs are met. The role addresses challenges through individualized, strength-based support, education, coaching, information, and resource referrals, empowering families to address challenges and access community resources. The position is located at the CN Outpatient Health Center in Tahlequah. The Family Care Manager assesses family needs, helps develop and review service plans, coordinates and refers families to appropriate services, and provides follow-up and advocacy. The role also maintains confidential case records and resource information, supports families in accessing resources independently, and complies with applicable professional, tribal, state, and federal requirements.

Requirements

Bachelor’s degree from a four-year college or university in Social Work or Social Science, Child and Family Sciences, Child Development, Organizational Leadership, Psychology, Community Health Education (not exercise or kinesiology), Elementary Education, or a related field.
No additional experience required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from groups, clients, customers, and the public.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Knowledge of spreadsheet and word-processing software.
Ability to solve practical problems involving concrete variables and limited standardization, and interpret written, oral, diagram, or schedule instructions.
Valid driver’s license and driving history verified through a motor vehicle report that meets Cherokee Nation underwriting requirements.

Responsibilities

Provide care management to families caring for children and support their physical, social, emotional, cognitive, and behavioral health needs.
Advise individuals and families about mental health, poverty, unemployment, substance abuse, abuse, rehabilitation, social adjustment, child care, and medical care.
Interview clients individually, in families, or groups; assess their circumstances, capabilities, and problems; and determine needed services.
Conduct approved screenings and assessments to identify client strengths and needs.
Find, provide, or arrange support services, including child care, social services, and parenting classes.
Act as a liaison among students, homes, schools, family services, child guidance clinics, doctors, and other contacts.
Develop and review service plans with families and follow up to assess the quantity and quality of services provided.
Support and counsel parents using an approved parenting curriculum; interview children when appropriate and determine whether more intensive services are needed.
Refer clients to community resources, provide practical information about accessing services, and support families as they contact providers and complete applications.
Maintain case histories and prepare required reports; collect releases, medical records, school reports, and other supplementary information.
Consult with parents, teachers, and school personnel to identify causes of problems such as truancy and misbehavior and develop solutions with families.
Conduct social research to remain informed about child wellness and community resources.
Respond to requests and referrals concerning families caring for children with challenges meeting their needs.
Help families identify strengths and needs, clarify and prioritize problems, and identify formal and natural supports.
Educate families about laws, policies, procedures, and resource research; help them understand documents and articulate their concerns and needs.
Maintain local resource information and assist with updating the Resource Directory.
Advocate for families as needed to support delivery of appropriate services and respectful treatment.
Attend staff meetings and required training; support families’ development of connections to natural community supports.
Maintain verifiable records in accordance with required retention policies and protect client confidentiality and personal health information.
Obtain required written informed consent before recording or permitting third-party observation of client activities, and obtain required parental or guardian consent before interviewing minor children.
Comply with applicable state, tribal, and federal regulations governing behavioral health records and adhere to staff policies and procedures.
Provide services to eligible individuals in accordance with the self-governance compact and funding agreement between the Cherokee Nation and the United States.
Practice only within the boundaries of documented competence, training, experience, and professional credentials.