Family Birthing Center Scheduler

CommonSpirit Health•Prescott Valley, AZ

1d•Onsite

About The Position

Where You’ll Work Dignity Health-Yavapai Regional Medical Center (DH-YRMC) now part of CommonSpirit Health , is a dynamic, value-driven, non-profit healthcare leader. Evolved from a community hospital, we are now a state-of-the-art system featuring two acute care hospitals and an extensive network of primary and specialty clinics. We are deeply committed to community impact and offer a broad range of inpatient and outpatient services. If you seek innovation and clear career advancement opportunities within an integrated provider, apply today. Job Summary and Responsibilities As our Family Birthing Center Secretary Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency. Greets, assists and directs families, the general public, medical and hospital staff as needed to support the unit and provide excellent patient/customer service. Updates the FBC Enhanced Tracking Shell and verifies patient admit status. Accurately schedules procedures for department specific needs with physician offices while assessing block scheduling, time requirements, equipment needs, conflicts, available staff, and anesthesia coverage. Interacts closely with all staff, Surgeons, Anesthesiologists, Physician office staff, medical representatives and related ancillary departments to ensure all scheduling needs are met. Maintains complete and full knowledge of the scheduling application, including the block scheduling policy to ensure compliance of departmental specific guidelines and rules.

Requirements

One year secretarial/scheduling experience
High School diploma/GED
Order entry and experience with scheduling software
One year of college coursework

Nice To Haves

One year secretarial/scheduling experience in a surgical setting

Responsibilities

Schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies.
Ensure timely scheduling through effective communication.
Accurately gather and verify patient insurance and documentation.
Process reports.
Provide exceptional customer service to patients via phone and in-clinic assistance.
Greet, assist and direct families, the general public, medical and hospital staff as needed to support the unit and provide excellent patient/customer service.
Update the FBC Enhanced Tracking Shell and verify patient admit status.
Accurately schedule procedures for department specific needs with physician offices while assessing block scheduling, time requirements, equipment needs, conflicts, available staff, and anesthesia coverage.
Interact closely with all staff, Surgeons, Anesthesiologists, Physician office staff, medical representatives and related ancillary departments to ensure all scheduling needs are met.
Maintain complete and full knowledge of the scheduling application, including the block scheduling policy to ensure compliance of departmental specific guidelines and rules.