Family Advocate - Full Time

Family Promise of Spokane•Spokane, WA

42d•Onsite

About The Position

Family Promise of Spokane is seeking a compassionate, dependable Full-Time Family Advocate to join their shelter team. This role is perfect for individuals who want to make a tangible difference, thrive in a collaborative environment, and are ready to step in when families need support the most. This is a full-time role with benefits. The organization's mission is to end family homelessness, believing no child should experience homelessness.

Requirements

At least one year of experience working with families or individuals experiencing homelessness, housing instability, or crisis—paid or volunteer. Lived experience is valued.
Strong communication skills.
Ability to remain calm under pressure.
Problem-solving and using sound judgement in a fast-paced environment.
Time management skills.
Ability to follow-through with tasks consistently.
Ability to work independently and collaboratively with a team.
Demonstrate emotional intelligence.
Ability to engage diverse populations with empathy, dignity, and respect.
Comfortable using Google Suite, Slack, and basic data entry systems.
Driving is considered a condition of employment: While working with families, you may need to drive families to appointments, etc.
Command of the English language and ability to clearly document case notes.

Nice To Haves

Bachelor’s degree in Social Work, Human Services, or a related field preferred but not required or equivalent experience.

Responsibilities

Provide a safe, friendly, and respectful atmosphere for guest families, volunteers, and partners.
Offer compassionate listening, emotional support, and practical guidance to help families access services, resources, and case management.
Manage daily shelter tasks such as meal coordination, cleaning, laundry, and inventory, ensuring routines are followed and needs are met.
Support and guide volunteers, interns, and fellow team members to ensure effective teamwork and adherence to protocols.
Maintain accurate records of guest interactions, incidents, and operational updates. Communicate clearly through internal tools like Slack and Google Suite.
Monitor shelter activities, enforce safety protocols, and respond calmly and effectively in emergencies.
Welcome and train volunteer groups, fostering a spirit of collaboration, gratitude, and shared purpose.