Family Advocate (Medical Assistant)

Nest Health•Mesa, AZ

5d•Remote

About The Position

Nest Health is a value-based care provider focused on families, aiming to make comprehensive medical, behavioral, and social care accessible. Founded in 2022, Nest offers an in-home and virtual care model that includes primary care, mental health support, vaccinations, acute visits, chronic condition management, and social services navigation. The company has gained national traction and is expanding its reach across the United States. Working at a healthcare startup like Nest involves a fast-paced, dynamic environment with opportunities for high impact, creativity, and wearing multiple hats. Team members can expect broad roles, significant learning opportunities, rapid adaptation to change, a need for autonomy and asynchronous learning, and strong collaboration with frequent feedback.

Requirements

Successful completion of an accredited Medical Assistant program.
Fluency in English.
High School Diploma or equivalent.
1-3 years of relevant experience.
US work authorization.
Vital Signs and phlebotomy experience: 1 year.
EMR Systems experience: 1 year.
Active BLS certification.
Demonstrating strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise “people skills”.
Demonstrate ability to exercise standards of professionalism, including appearance, presentation, and demeanor.
Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy.
This position will involve educating and encouraging vaccination against COVID-19.

Nice To Haves

Lived experience with the communities served by Nest Health.
Experience in counseling, community work or community health activities in a government agency or community-based organization engaged in providing services to the public, assisting members of the community in obtaining services is a plus.

Responsibilities

Provide direct patient care and support for a panel of patients in the home setting.
Perform tasks under the direction of the licensed provider, including taking vital signs, updating patient history, collecting lab specimens, and assisting with exams.
Administer oral, topical, and injectable medications and/or vaccinations.
Interview patients and record medical history, including standardized screening questionnaires.
Assist providers in procedures using aseptic techniques.
Adhere to infection control standards, including hand hygiene, use of PPE, and isolation of patients with known infectious disease.
Complete accurate EMR documentation of patient information and services provided.
Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team.
Assist in patient registration, administrative workflows, and prior authorization approvals.
Fulfill clerical responsibilities, such as sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs.
Actively participate in all compliance-related matters, including equipment, laboratory tests, medications, and vaccine inventory.
Provide information and assistance through advocacy, navigation support, and education to Nest families on health and social care services, and follow up to ensure resource access.
Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to necessary providers and resources.
Participate in outreach efforts to Nest families, including explaining program details to potential families.

Benefits

Competitive compensation packages.
Employer-sponsored health, dental, and life options.
Generous PTO.
Family-centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets.
Company-supported Parental Leave for both primary/non-primary caregivers with options for a tiered return to work.
Eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare.
Reimbursement for work-related vehicle expenses, including commuting and travel costs.
Up to $3,000/year Tuition Reimbursement to support educational and professional development.
Employer-sponsored short-term and long-term disability benefits.
Enrollment in 401(k) Retirement Plan through Human Interest with flexible contribution options.