Family Advisor

Pueblo Norte•Scottsdale, AZ

3d•Onsite

About The Position

The Family Advisor coordinates and assists residents moving into the community to ensure they feel welcome. This role serves as an integral part of the sales process by working closely with the sales team and is responsible for doing whatever is necessary to make the selling process more effective. The Family Advisor uses strong organizational and detail-oriented skills combined with multi-tasking to promote fun and advance the selling process. Additionally, this role provides administrative support to the marketing department.

Requirements

High school diploma or general education degree (GED) preferred or previous experience relevant to the position and with the skills to successfully fulfill the job requirements.
Excellent interpersonal, written and verbal communication skills are essential.
Organizational skills to effectively meet competing priorities, and strong follow up skills.
Ambitious and energetic; willing to have fun; personable with the ability to build and develop relationships quickly.
Excellent communication and presentation skills.
Ability to communicate and interact with many types of individuals.
Strong customer services skills and standards with proven ability to deliver excellent and creative service with the ability to anticipate future resident’s needs.
Team orientation with the ability to put the team and resident needs first by employing a “can-do” attitude.
Ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables.
Ability to interpret instructions given in written, oral, diagram, or scheduled form.
Ability to listen actively and evaluate social situations in an objective, consistent and fair manner.
Functions independently with integrity, flexibility and works well with residents, personnel and support agencies.
Demonstrates knowledge of Employee Handbook and complies with the policies in the Handbook.
Ability to read, write, and speak English sufficient to fulfill job requirements.

Nice To Haves

Demonstrates ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables. This may require the ability to interpret instructions given in written, oral, diagram, or scheduled form.
Demonstrates the ability to listen actively and evaluate social situations in an objective, consistent and fair manner.

Responsibilities

Assists with furniture measurements and placements for new residents.
Coordinates moving services to establish new residents in the community.
Works with real estate agents to assist with the sale of a home.
Assists with changing address, canceling telephone and other services, notifying doctors and others of new address, etc.
Plans and implements depositor and waitlist special events.
Works with new residents to complete all required paperwork upon move-in.
Notifies all department heads 48 hours prior to a resident’s move-in date.
Greets all new residents with keys as they move in and introduces them to existing residents and staff.
Orders move-in gifts.
Prints out and distributes task sheets from “lead” sourcing daily.
Makes home visits, personally delivering brochures and other follow-ups.
Utilizes “lead service” to track all tasks, including follow-up, tours, deposits, home visits, etc.
Stocks and organizes all books, calendars, collateral materials, and leasing packets.
Arranges for continuous coverage of all incoming inquiry calls and tours, including back-up procedures for multiple calls and tours and protocol for after hours coverage.
Establishes and maintains a system for written phone messages.
Prepares and circulates to staff each morning a daily overview of scheduled tours, move-ins/move-outs, and inventory ready to show.
Assists with tours as needed.
Updates unit status daily on the white board.
Updates vacancy boards.
Prepares Marketing and Deposit reports on a weekly basis and other corporate reports as identified in a timely manner.
Notifies the maintenance department of pending move-ins and inspects the apartment prior to move-in to ensure cleanliness and that any necessary alterations have been completed.
Inspects the building and model apartment on a daily basis in order to maximize curb appeal, tour readiness and overall building appearance; immediately reports any concern or safety hazards that cannot be fixed by oneself.
Maintains and updates the Home Visit Presentation Book and Tour Book with floor plans, photos, prices, collateral materials, reservation fee and lease forms.
Demonstrates a strong work ethic and flexible schedule; ability to carry a cell phone and/or pager and be accessible at all times.
Presents at all times in a manner that demonstrates professionalism and respect and creates a trustworthy relationship.
Demonstrates ability to read, write, and speak English sufficient to fulfill job requirements.
Demonstrates the ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables. This may require the ability to interpret instructions given in written, oral, diagram, or scheduled form.
Demonstrates the ability to listen actively and evaluate social situations in an objective, consistent and fair manner.
Functions independently with integrity, flexibility and works well with residents, personnel and support agencies.
Complies with community policies and procedures for workplace safety including infection control procedures, emergency response and safety protocol.
Complies with all company policies and procedures related to resident rights; abuse prevention and reporting; and resident confidentiality (HIPPA).
Demonstrates knowledge of Employee Handbook and complies with the policies in the Handbook.
Performs other related duties as may be assigned.