Fairmont Gold Supervisor - Luxury Front Desk (Full Time)

AccorHotel • Edmonton, AB

6d • CA$42,500 - CA$63,800 • Onsite

About The Position

At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as a Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and its Guests.

Requirements

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred.
• Ability to work well under pressure in a fast paced environment.
• Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel.
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery.
• Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment.
• Excellent written and verbal skills with a high attention to detail required.
• Solutions-orientated, strong interpersonal skills and problem solving techniques.
• Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times.
• Constant sitting, standing and walking throughout shift.
• On occasion must be physically able to lift guest luggage and assist to guest room.
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification.
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Nice To Haves

• Graduate of Hotel Management or Hospitality program an asset.

Responsibilities

• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services.
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's.
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery.
• Consistently seeking ideas for enhancing the Fairmont Gold product and services.
• Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis.
• Other duties as assigned.

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide.
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support.
• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Career development opportunities with national and international promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree