Fairmont Gold Supervisor

AccorHotel • Lake Louise, AB

8d • Onsite

About The Position

As Fairmont Gold Supervisor, you will be an integral part of delivering luxury service to guests on Fairmont Gold, the hotel’s exclusive guest floor. You will oversee the daily operations of the front desk and rooms, ensuring an exceptional, personalized guest experience.

Requirements

• Previous guest service experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification
• Must be legally authorized to work in Canada.

Responsibilities

• Consistently offer professional, warm, personalized, friendly and engaging service
• Assist in ensuring all Fairmont Gold standards and operating procedures are adhered to
• Review all Fairmont Gold reservations to ensure requests are met, and anticipate the needs of arriving guests
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Handle guest concerns and react quickly, ensuring that we can recovery remarkably
• Maintain guest profiles to ensure preferences are logged and used to wow guests
• Provide thoughtful and knowledgeable Concierge information to our guests about local and area attractions

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed