Fairmont Gold Executive Lounge Supervisor

AccorHotel•Washington, DC

10d•$25 - $29•Onsite

About The Position

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms.

Requirements

2 years of guest service experience in a 4 or 5 star hotel
Applicants must be able to provide proof that they are legally able to work in the United States without sponsorship.

Nice To Haves

Luxury hotel experience preferred
Supervisory experience preferred
Prior experience working with Opera or a related system a plus

Responsibilities

Consistently offer professional, friendly, and engaging service
Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all times
Ensuring that all team members have the necessary resources available to exceed guest expectations
Consistently seeking ideas for enhancing the Fairmont Gold product and services
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Tracking and forecasting daily, weekly, and monthly Fairmont Gold occupancy
Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
Handle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolution
Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star service
Balance operational, administrative, and Colleague needs
Lead the operation of the Fairmont Gold arrival and departures experience.
Involvement with training, development, and performance management of all Fairmont Gold Attendants
Participating in recruitment and training of new Fairmont Gold Attendants
Follow department policies, procedures, and service standards
Follow all safety policies
Other duties as assigned