Fair Hearing Field Supervisor

City of New York•New York City, NY

About The Position

The Fair Hearing Field Supervisor works under the direction of the Deputy Director, with wide latitude for independent judgment and decision-making. The role performs operational analyses and leads special projects, coordinating with Benefits Access Centers, Regional Managers, Center Directors, and other stakeholders to communicate accurate and relevant information in a timely manner. The position supports efforts to prevent unnecessary Fair Hearing requests and reduce chargebacks from the Office of Temporary and Disability Assistance by improving scheduling efficiency and resolving issues proactively. It also helps address client disputes concerning agency actions or household changes and supports new initiatives related to FIA, Medicaid, Advocate Inquiry, the Office of Administrative Hearings, and DHS. The position coordinates the work of units and supervisors within Fair Hearing & Conference, Pre-Notice of Intent, and Fair Hearing New Initiatives & Quality Analysis. It provides supervision and technical guidance to Associate Benefits Opportunity Specialists serving as Fair Hearing Service Specialists, monitors unit operations and staff performance, and helps ensure adequate hearing coverage and compliance with agency guidelines. The schedule is 9 a.m. to 5 p.m. with flex. Candidates hired provisionally must take and pass the civil service exam when it becomes available to be eligible for continued employment.

Requirements

A four-year high school diploma or equivalent and three years of full-time satisfactory experience working directly in social or human services or a related setting, providing client services or employment planning/counseling involving job development, skills assessment, employment placement, or other economic opportunity programming; or
A baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
A baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience in the social/human services or related work described in the first qualification; or
College credit from an accredited college may substitute for the described experience at 60 semester credits for 9 months of experience, but candidates must have at least 18 months of satisfactory full-time experience as a Benefits Opportunity Specialist or performing the described social/human services work.
Candidates hired provisionally must take and pass the civil service exam when it becomes available to be eligible for continued employment.

Responsibilities

Coordinate the work of units and supervisors within Fair Hearing & Conference, Pre-Notice of Intent, and Fair Hearing New Initiatives & Quality Analysis.
Conduct problem analyses, prepare detailed reports, review relevant documents, and provide agency staff with accurate information and actionable feedback.
Oversee activities, maintain organized records, and recommend improvements to productivity, workflow, and efficiency within the Benefits Access Center.
Facilitate staff meeting agendas and discussions, encourage participation, and communicate agency and unit goals and policy or procedure changes.
Assist in developing training curricula when unit processes are updated or modified.
Review and monitor subordinate work and prepare daily, weekly, and monthly operational reports.
Train and coach subordinates through individual and unit meetings.
Supervise, guide, and provide technical expertise to Associate Benefits Opportunity Specialists serving as Fair Hearing Service Specialists.
Monitor day-to-day staff activities through direct observation, statistical reports, and Fair Hearing case records; conduct conferences, evaluate work quality, and verify adherence to agency guidelines.
Maintain adequate coverage and promptly identify subordinate errors or inappropriate actions, ensuring issues are corrected within prescribed deadlines.
Prepare and distribute work assignments based on assignment requirements, scheduling needs, and staff abilities and preferences, ensuring adequate representation at hearings.
Organize and prioritize projects and ensure work is completed efficiently.
Compile statistical reports on Fair Hearing activities, Pre-NOIs, conciliations, and other relevant areas as needed.