Fair Credit Reporting Act Director

Randolph-Brooks Federal Credit Union•San Antonio, TX

10d

About The Position

The Fair Credit Reporting Act Director is responsible for the strategic oversight, governance, and performance of the credit union’s Fair Credit Reporting Act (FCRA) and Servicemembers' Civil Relief Act (SCRA) programs. FCRA oversight includes data furnishing and credit accuracy functions. The role ensures the accuracy, integrity, and completeness of consumer reporting data, alignment with regulatory requirements, and integration with the organization’s Compliance Management System (CMS). The Director is accountable for program effectiveness, risk management, and enterprise-level issue resolution related to credit reporting activities, as well as other duties as assigned. The Director provides leadership and oversight for SCRA, FCRA, and data furnishing programs, including Metro 2/ASCII reporting, credit accuracy, disputes, corrections, and reporting alignment. The role establishes program policies, procedures, governance, strategy, objectives, and performance expectations; oversees data furnishing controls and enterprise issue management; and serves as the primary contact for regulators, auditors, and third-party vendors on SCRA and FCRA matters. The Director provides executive reporting, oversees compliance-related software and technology administration, and leads Credit Accuracy and FCRA Program Managers, Team Leads, and supporting staff. Essential functions and responsibilities may change, or new ones may be assigned, at any time with or without notice.

Requirements

Master’s degree, or at least 13 years of combined financial institution and compliance experience in lieu of a degree.
At least 7 years of combined financial institution and compliance experience.
At least 3 years of management experience.
Experience with compliance reporting, data analytics, and compliance issue management.
Broad knowledge of ASCII, CDIA, CRRG, Metro 2 reporting, and SCRA.
Ability to conduct thorough research, interpret and understand laws and regulations, and provide practical recommendations and solutions.
Excellent communication and interpersonal skills, including influencing abilities.
Excellent organization and time management skills, with experience working to deadlines.
Strong leadership, staff management, and project management skills.
Strong problem-solving, critical-thinking, and change-management skills.
Ability to use advanced business and analytical knowledge to lead discussions with cross-functional teams, understand highly complex business objectives, and influence solution strategies.
Ability to work independently with minimal direction; self-motivated and able to contribute as a team player in a constructive environment.

Nice To Haves

Experience with BSA, ECOA, Fair Lending, FCRA, FDCPA, MLA, OFAC, SCRA, and TILA.
FCRA Certificate for Data Furnishers or similar FCRA compliance certification.
Experience with financial institutions larger than $10 billion in assets and exposure to oversight by the Consumer Financial Protection Bureau (CFPB).

Responsibilities

Provide accountable leadership and oversight for the SCRA, FCRA, and data furnishing programs, including Metro 2/ASCII reporting, credit accuracy, disputes, corrections, and reporting alignment.
Establish and maintain policies, procedures, governance structures, strategy, objectives, and performance expectations supporting SCRA, FCRA, Regulation V, CMS, and enterprise risk management alignment.
Oversee the accuracy, completeness, integrity, and validation of data furnished to consumer reporting agencies, including alignment between furnished data and dispute investigation outcomes.
Design, implement, and evaluate risk-based controls for credit reporting accuracy and integrity, ensuring effectiveness and alignment with regulatory expectations.
Oversee enterprise-level SCRA and FCRA issue management, including prioritization, root cause analysis, remediation strategies, backlog monitoring, timelines, and risk exposure.
Serve as primary contact for regulators, auditors, and third-party vendors on SCRA and FCRA matters; interpret applicable requirements and support timely responses to inquiries, exams, and complaints.
Provide executive reporting on program performance, risks, remediation status, emerging trends, control effectiveness, FCRA compliance, and data integrity.
Provide compliance oversight for decisions within the Director’s authority and ensure due diligence is completed before projects, products, or process changes are implemented.
Oversee compliance-related administration and implementation of software and technology supporting department productivity and operations.
Lead Credit Accuracy and FCRA Program Managers, Team Leads, and supporting staff by defining roles, managing performance, supporting workforce planning, and providing resources, training, coaching, and development.
Perform other duties as assigned.