Senior Credit Bureau Reporting Manager

Citizens Financial Group•Johnston, RI

3d•$130,000 - $150,000•Hybrid

About The Position

At Citizens, the Senior Credit Bureau Reporting Manager leads a team responsible for monitoring, testing, and overseeing credit bureau reporting accuracy, integrity, and performance across multiple systems of record. The role manages approximately five Compliance Officers and provides meaningful analysis and reporting to Compliance Managers, supporting remediation and corrective actions through analysis, validation, monitoring, and executive reporting. The position also provides enterprise oversight of credit reporting changes, testing outcomes, furnishing performance, and emerging risks. The manager leads tradeline testing and critical reject monitoring, reviews results and trends, ensures documentation and reporting quality, and escalates significant findings through established governance channels. The role identifies emerging risks, control weaknesses, and opportunities to improve processes while supporting governance routines, issue management, oversight reviews, audits, and examinations. It also sets team priorities and performance expectations, coaches and develops staff, and promotes accountability, collaboration, and continuous improvement. The schedule is Monday through Friday, 8:30 AM–5:00 PM ET. The position requires working onsite four days per week at the Johnston, Rhode Island, or Glen Allen, Virginia, office. Remote work may be considered for highly qualified candidates who are not located near a Citizens office. The salary range is $130,000–$150,000 per year; actual pay depends on factors including budget, work location, and relevant skills and experience.

Requirements

5–7+ years of experience in Credit Bureau Reporting, FCRA Compliance, Risk Management, Quality Assurance, Testing, or related disciplines.
3+ years of leadership experience managing teams and delivering results.
Understanding and working knowledge of Fiserv, ALS, TSYS, MSP, and Debt Manager servicing platforms.
Understanding and working knowledge of Chex System and EWS.
Strong understanding of Fair Credit Reporting Act (FCRA) requirements and Metro 2 reporting standards.
Experience performing testing, monitoring, quality assurance, or oversight activities.
Strong analytical, problem-solving, and organizational skills.
Excellent written, verbal, and executive communication skills.
Thorough understanding of federal and state regulatory requirements related to the Fair Credit Reporting Act and data furnishing.
Ability to independently lead in-depth FCRA discussions across various product lines.
Intermediate to advanced experience using Microsoft Office applications, including Word, Outlook, and Excel, as well as PDF creation and conversion.
Ability to work onsite four days per week at the Johnston, RI, or Glen Allen, VA, office, unless considered for remote work as a highly qualified candidate located away from a Citizens office.

Nice To Haves

Bachelor’s degree preferred.
Experience supporting enterprise credit bureau furnishing programs.
Experience monitoring critical reject activity and reporting trends.
Experience supporting regulatory examinations, audits, or compliance reviews.
Knowledge of credit reporting systems, dispute processes, and furnishing controls.
Experience in bankruptcy and charge-off.
Demonstrated past job history stability.

Responsibilities

Lead and oversee tradeline testing across multiple systems of record, ensuring it follows established procedures and governance requirements.
Review testing results for completeness, accuracy, and quality; monitor outcomes and identify trends, observations, and potential concerns.
Ensure testing documentation is maintained and available for management review.
Oversee critical reject monitoring and reporting, review trends and recurring issues, and evaluate their impact on credit bureau reporting performance.
Escalate significant findings and concerns through established governance channels.
Prepare reporting and analysis for leadership and Compliance Managers.
Consolidate testing results, monitoring outcomes, and key observations; provide actionable insights to Compliance Managers responsible for credit reporting oversight.
Identify emerging risks, control weaknesses, and process improvement opportunities.
Support governance routines, issue management discussions, oversight reviews, and audit-related activities.
Lead, coach, and develop a team of approximately five Compliance Officers; establish priorities, performance expectations, and development plans.
Ensure consistent testing, monitoring, documentation, and reporting across the team.
Foster accountability, collaboration, and continuous improvement.
Support remediation and corrective actions through analysis, validation, monitoring, and executive reporting.

Benefits

Competitive pay.
Comprehensive medical coverage.
Dental coverage.
Vision coverage.
Retirement benefits.
Maternity and paternity leave.
Flexible work arrangements.
Education reimbursement.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.