FAE Intégration / Integration FAE

OPAL-RT•Montreal, QC

4d•Hybrid

About The Position

OPAL-RT Technologies is looking for an Integration FAE. Imagine working for a company whose clients include ABB, EATON, GE, Hitachi, NREL, Siemens, Hydro-Québec, Rivian, Ford, GM, Lucid and Tesla! OPAL-RT has set itself the ambitious challenge of democratizing real-time simulation to make it accessible to every engineer and researcher. By joining OPAL-RT, you will contribute to the technology of the future. World leader in the diversity of applications, our tools are used in a multitude of sectors such as energy, power conversion, automotive, aerospace, industrial manufacturing, etc. Founded in Montreal and now ensured by a worldwide presence, OPAL-RT has the wind in its sails!

Requirements

Bachelor's degree in Electrical Engineering or equivalent.
3 to 5 years of relevant experience.
Strong systems‑level understanding; an engineering background is preferred.
Comfortable operating in customer‑facing contexts with a high degree of ambiguity.
High credibility and effectiveness when working with design and engineering teams.
Demonstrates a strong bias toward documentation, knowledge capture, and pattern recognition.
French is mandatory; knowledge of English is required to communicate with our international clients.
Able to travel worldwide.

Responsibilities

Act as the first‑line owner for customer issues related to delivered integration systems.
Provide direct customer support for bench operation, system configuration, troubleshooting, and usage questions not covered by generic support channels.
Triage incoming customer issues by filtering, qualifying, and escalating only genuine design‑related issues to Engineering.
Maintain a deep understanding of program‑specific system architectures, including known limitations, constraints, and approved workarounds.
Capture recurring customer and field issues and provide structured, actionable feedback to Engineering teams.
Support structured ownership transfer activities during delivery close‑out to ensure continuity between delivery, support, and operational teams.