FACTS Account Manager: K-12 Student Information System

Nelnet•Remote - Nebraska, NE

12d•$22•Onsite

About The Position

The SIS Account Manager I is an integral part of a team and is primarily responsible for effectively servicing institutions using K12 NBS Products & Services. The Account Manager is the main point of contact for an institution utilizing FACTS Student Information System (SIS), FACTS Financial Services, and additional Integrated Systems. This position is responsible for over-all management of client accounts, retention of business, and increased utilization of FACTS products and services.

Requirements

College graduate in related field or equivalent experience.
Experience in banking, student loan, or customer service industry is preferred.
Strong interpersonal and communication skills to effectively work with customers in a professional manner.
Ability to work as a team player and establish good rapport with co-workers.
Detail oriented with excellent prioritization, organization and time management skills.
Ability to multi-task and complete projects under high pressure deadlines and stressful situations.
Strong analytical and problem-solving skills.
General knowledge of NBS products, as well as other areas and products within the company.
General computer skills including Microsoft Office applications, e-mail, internet, and CRM system.
Candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

Answer high volume of phone calls or chats from all regions of the country; trouble-shoot problems and offer solutions.
Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms.
Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.
Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.
Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.
Encourage increased use of various NBS products and technical services and provide training on products, processes, and procedures to institutions when applicable.
Report daily activities to team leader.
Participate in special projects or committees and other related duties as assigned by team leader.