Factory IT Tech (Herman)

Mars • Aurora, NE

16d • Onsite

About The Position

Our supply chain operates at the absolute cutting edge of manufacturing technology. As a Factory IT & OT Support Technician, you won’t just be managing servers and networks; you will be the digital guardian of the manufacturing lines that feed millions of pets daily. If you are passionate about cybersecurity, automation (OT), industrial networking, and driving continuous improvement in a fast-paced environment, your next career chapter starts here.

Role Purpose & Overview
The Factory IT & OT Support Technician is the primary on-site expert driving the delivery, reliability, and security of our manufacturing Operational Technology (OT) and Information Technology (IT) services. In this critical role, you will be the first point of contact for production-critical IT/OT applications and infrastructure, ensuring strict compliance with global Mars cybersecurity and technical standards. You will lead the strategy for Asset Health Checks, coordinate on-site digital infrastructure projects, support our advanced Manufacturing Execution Systems (MES), and champion continuous improvement to prevent downtime.

Requirements

• Associate’s/2-year Technical Degree or professional Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies (or equivalent military training/experience).
• 3+ years of progressive hands-on experience supporting IT and OT infrastructure in an industrial, manufacturing, or mission-critical environment.
• Professional fluency in English with exceptional written and verbal communication skills; ability to explain complex technical issues to non-technical operators.
• Core competency in Server Administration and Virtual Infrastructure Administration (VMware, Hyper-V, or similar).
• Strong knowledge of IT/OT Architecture, industrial networking protocols, and cybersecurity practices.
• Practical understanding of relational databases and basic SQL database administration knowledge.
• Proficiency with data analysis tools, including Microsoft Excel (VBA/macros knowledge).
• Proven organizational and project management capability (budget coordination, vendor oversight, timeline management).

Nice To Haves

• Military roles such as U.S. Army: Signal Corps (25 Series - e.g., 25B, 25N, 25S), Cyber Network Defender (17C), Avionics/Electronics Mechanics; U.S. Navy: Information Systems Technician (IT), Electronics Technician (ET), Fire Controlman (FC), Aviation Electronics Technician (AT); U.S. Marine Corps: Communications (06xx Series - e.g., 0629, 0639, 0679), Cyber Security Technicians; U.S. Air Force: Cyber Systems Operations (3D0X2), Cyber Network Systems (3D1X2), Client Systems (3D1X1), RF Transmission Systems; U.S. Coast Guard: Information Systems Technician (IT), Electronics Technician (ET).

Responsibilities

• Serve as the on-site Network Administrator, ensuring absolute secure access control and proactive threat mitigation.
• Deploy remediation solutions to address risks and maintain global cybersecurity standards.
• Schedule, complete, and verify vital network processes, including backups, system patching, and antivirus updates across all factory IT/OT assets.
• Prepare, test, and maintain emergency procedures and business continuity plans (site "crisis tool kits") to guarantee rapid recovery in the event of an outage.
• Manage the full lifecycle, inventory, auditing, and procurement of IT infrastructure components, maintaining standard spare-part levels to eliminate operational bottlenecks.
• Serve as the site's primary functional expert for all local factory applications and the core Manufacturing Execution System (MES).
• Partner closely with site Associates in Engineering, Operations, Maintenance, Quality, and global Mars IT (MGS) to rapidly diagnose, characterize, and resolve system issues.
• Manage and resolve support requests using our global ticketing system, utilizing KPIs and performance dashboards to track support efficiency and drive continuous improvement.
• Govern consistent, highly secure user account management (such as Alero/Domain access control) aligned with global security policies.
• Own the Site IT/OT Infrastructure Masterplan, aligning local hardware and software lifecycles with regional long-term capital plans.
• Act as Project Manager and Technical Lead for the deployment, installation, and commissioning of new site-level IT/OT infrastructure projects (managing project budgets up to $200K).
• Communicate changes, updates, and strategic plans clearly to site leadership teams (Quality, Production, Maintenance, and Engineering) and external vendors.
• Supervise and manage external IT/OT technical contractors (managing contractor budgets of ~$50K), ensuring full induction compliance and strict adherence to Mars Safety and Food Safety standards.
• Drive site-wide compliance with regulatory requirements, food safety standards, and global corporate engineering guidelines.

Benefits

• Competitive Compensation: Base pay aligned with job level B4, plus eligibility for an annual performance-based bonus.
• Comprehensive Benefits on Day One: World-class medical, dental, and vision insurance.
• Future-Proof Retirement: Generous 401(k) plan with a robust company match.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Family Support: Up to 18 weeks of fully paid Parental/Maternity Leave.
• Life at Mars: Access to dog-friendly site offices and associate product discounts.
• Professional Growth: Dedicated training budgets, support for continuing education, and customized lateral or vertical career path planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree