Facility Systems Manager - Tiered Sign-on Bonus up to $5,000

County of Wake, NC•Raleigh, NC

2d•$101,817 - $183,264•Onsite

About The Position

This position, within the General Services Administration Department, leads two teams including the Controlled Systems team and The Portfolio Team. Key responsibilities include managing the Computerized Maintenance Management System, Computer Aided Facility Management System, Fleet Information System, Telematics System, Fuel Management Systems, Parking and Revenue Control System, and other GSA systems and IT infrastructure. The role involves providing technological guidance for facility management systems, forecasting and planning upgrades for critical GSA IT systems, planning, testing, and implementing software and hardware upgrades, and managing large projects related to system/software changes and upgrades, including the RFQ process and system selection and implementation.

Requirements

Bachelor’s degree in Engineering, Information Technology and Facility Management or related field
Three years of job related experience
A valid driver's license and "safe" driving record
Equivalent education and experience are accepted
Ability to lead a team of professionals from system admins and network engineers to space planners and CAFM experts
Ability to lead, motivate, and mentor staff; foster collaboration; and provide guidance and accountability
Skilled in translating business needs into actionable projects and improving system implementations
Ability to gain business practice knowledge of database applications in order to validate data results and ensure data accuracy
Capable of analyzing data and producing meaningful trend and dashboard tools for application users
Advanced critical thinking and project management skills with ability to multi-task and prioritize
Ability to exercise independent and sound judgment in performing the duties of the position
Excellent organizational skills with the ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy; excellent interpersonal, communication, and customer service skills
Ability to be detail-oriented and possess strong analytical skills
Superior customer service skills with integrity and commitment to collaboration and forward-thinking efficiency
Ability to work in a team environment
Exceptional verbal and written communication skills to convey technical concepts clearly and build strong stakeholder relationships

Nice To Haves

Five years of experience in database querying and administration; application management; database reporting; controlled systems; operations and planning
2 years of experience as a supervisor
Microsoft or other IT certifications
Experience in SQL Server, FM Systems, Facility/Fleet Management Software, Maximo, Power BI

Responsibilities

Lead 2 teams of IT and space management professionals, including space planners, network engineers, system administrators, and report writers for various systems.
Gain understanding of facility related controlled systems and the end users’ operational practices to provide proactive support to the end user experience.
Collaborate closely with all departments and divisions to ensure Wake County GSA systems effectively support their operational needs. This includes coordinating system integrations, enabling shared asset‑management capabilities, and identifying opportunities to maximize the value and functionality of GSA systems across County operations.
Provide technological guidance for facility management systems to GSA and its respective divisions.
Forecast and plan upgrades for critical GSA IT systems and interfaces (including work order management systems, Computer Aided Facility Management Systems and various other facility related system packages).
Plan, test and implement software and hardware upgrades and version updates to various control systems.
Develop and provide reports to users on regular and ad hoc basis.
Work with vendors in researching and recommending new products and troubleshooting software problems or questions.
Serve as liaison between vendors, departments, teams, and users to allow timely and efficient project conclusions.
Manage large projects related to system/software changes and upgrades. This will include managing the RFQ process to determine system upgrades, selecting appropriate systems, and managing the implementation of these systems, considering minimal impact to stakeholders that rely on these systems for their day-to-day workflow.