Facility Supervisor

JLL•Hillsboro, OR

5d•Onsite

About The Position

This position sustains the Facility Management Program by providing direct supervision of operational support personnel including maintenance technicians, mobile equipment technicians, housekeeping staff, and vendor contractors. The Facility Supervisor manages day-to-day facility operations, coordinates project work assigned by Facilities Managers, and ensures smooth site operations through regular inspections, compliance monitoring, and issue resolution. This role serves as the on-site operational leader maintaining communication with building occupants, conducting safety tours, managing budgets, and implementing standard operating procedures to ensure facility services meet specifications and operational standards.

Requirements

Bachelor's Degree in Business, Purchasing, Supply Chain Management, or equivalent experience supporting real estate or facilities services
3-5 years of sourcing and contract management experience
Strong oral and written communication skills with ability to communicate effectively with building occupants, staff, and vendors
Excellent PC skills with proficiency in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Proven ability to lead teams in a decentralized environment and manage multiple priorities simultaneously
Strong analytical ability with demonstrated problem-solving skills for operational issues
Ability to ensure discipline, proper attire, and etiquette standards in subordinate staff

Nice To Haves

Seven or more years of experience in sourcing and contract management
Experience managing housekeeping operations including inspections, supply ordering, and out-of-scope projects
Knowledge of standard operating procedures (SOPs) for facility management and ability to implement them effectively
Experience conducting training programs on a regular basis for facility and housekeeping staff
Strong organizational skills with ability to maintain inventory systems and prepare operational reports
Excellent interpersonal skills with experience in vendor management and resolution of service-related issues
Ability to recommend changes that improve services and increase operational efficiency through financial analysis and budget management

Responsibilities

Supervise and manage JLL maintenance technicians, mobile equipment technicians, housekeeping personnel, and vendor contracts to ensure operational excellence and service delivery
Conduct regular facility inspections, safety tours, and equipment checks to evaluate physical conditions, ensure proper operation, and verify work meets specifications and established standards
Plan, schedule, and coordinate work assignments for subordinate supervisors and teams while conducting regular briefings and de-briefings to maintain operational awareness
Investigate, plan, manage, and implement facility projects assigned by Site Managers while communicating project status to building occupants and ensuring timely, satisfactory completion
Manage vendor relationships through regular meetings, resolve site-related issues, monitor cleaning activities per SOPs, and ensure closure of service and equipment complaints with corrective action
Maintain required records including work hours, budgets, inventory of consumable stock, and site reports while performing financial tasks and managing operational budgets
Provide on-site coverage during weekend production as required, assist with Manager coverage for training and vacation, and address operational issues to ensure continuous facility operations